Team Leader

1 week ago

Raritan, United States Johnson & Johnson Full time

Johnson and Johnson Health Care Systems is recruiting for a Team Lead - Contract Inquiry Support located in Raritan NJ

The Contracting Support team consists of three (3) functional groups: Enterprise Roster Management, Price Administration and Contract Inquiry Support:
The Enterprise Roster Management group engages with our internal partners and customers to maintain system accuracy of the Integrated Delivery Network rosters.

The Price Administration group maintains contract product, price, rebate, eligibility and performance requirements across an enterprise of customers to include Group Purchasing Organizations (GPO), Integrated Delivery Networks (IDN) and Hospitals.

The Contract Inquiry Support team enhances the customer experience by partnering across the contracting continuum to respond to contract product, price & eligibility inquiries and system discrepancies for both our customers, trade partners and other collaborators.

**Key Responsibilities**:

- Team Leader is responsible for assigned personnel including selection, hiring, training, performance mentoring, performance management, salary planning, succession planning and promotional recommendations.
- Develop the overall team annual goals, as well as individual direct report goals and development plans that are linked and aligned to Contract Strategy & Management and JJHCS objectives and strategic imperatives.
- Lead and develop new strategies and policies related to data governance, including assessing scope for data stewards and monitoring activities to ensure quality in the processing of relevant data.
- Coordinate and influences direct and indirect reports.
- Collaborate and influence Customers, Operating Partners, Account Management, Contracting (including Government), Regional Process Center, and the US Commercial Programs Legal Group to ensure alignment of goals for the best outcome for the Customer and the organization.
- Responsible for owning, leading, and/or supporting associates on multiple initiatives designed to streamline processes, enhance automation, and/or drive standardization. These initiatives can range in impact from departmental to enterprise-wide.
- Successfully collaborate with internal and customer senior management and will often be required to lead customer opportunities with short turn-around times.
- Proactively find opportunities to drive and implement improvement processes or policies that will positively impact internal efficiencies or the customer experience.
- Ensure that all pertinent activities are logged in departmental tracking tool in a consistent and accurate manner.
- Follow all commercial practices and SOX guidelines and department policies and procedures.
- Research problems of broad scope (sales, payments, customer structure, product structure and data history).
- Demonstrate excellent analytical and verbal skills to interact with Customers, franchise contract teams, distributor and wholesaler personnel.

**Qualifications**:
**Education**:

- A minimum of a Bachelor's Degree or equivalent is required.

**Experience and Skills**:
**Required**:

- Minimum of four (4) years' relevant business experience.
- Experience in either Contract Operations, Customer Service, Sales, Marketing, or Finance in the Health Care Industry.
- Relevant leadership experience.
- Intermediate to Advanced Microsoft Office Suite abilities.
- Related Healthcare Industry experience.

**Preferred**:

- Experience with Model N and or SAP.
- Tableau or Master Data Management (MDM) system experience.
- Customer-facing experience.
- Demonstrated partnership or leadership with projects and/or in project teams.

**Other**:

- This position will be located in Raritan, NJ and may require up to 10% domestic travel including limited travel to other Johnson & Johnson facilities in New Jersey and Pennsylvania.

The anticipated base pay range for this position is $90,000 to $144,900.
- Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short
- and long-term disability, business accident insurance, and group legal insurance.
- Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
- This position is eligible to participate in the Company’s long-term incentive program.
- Vacation - up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
- Holiday pay, including Floating Holidays - up to 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran

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