Customer Service Support Team Lead

3 weeks ago

Raritan, United States Labcorp Full time

**Work Schedule**:Your planned work schedule will be Monday - Friday (9:00am-5:30pm) and alternating Saturdays (7:30am-4:00pm). The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management.

**Work Location**: Raritan, NJ

**Responsibilities**:

- Act as a work leader in the Customer Services Department to coordinate workflow of 4 or more Customer Service Representatives
- Researches, troubleshoots, follows-up, and resolves account inquiries and problems.
- Provides guidance and expertise to work group in resolving customer problems.
- Trains new employees as needed
- Assigns and reviews work of assigned employees including scheduling and prioritizing.
- Working under mínimal supervision, reports to Supervisor Customer Service.
- Assist with the supervisor of the customer service support staff
- Handle any escalations in order to resolve any account inquires or issues
- Inbound and outbound calls to resolve any issues
- Respond to customer inquiries or specimen related problems in a timely manner
- Utilize multiple databases to research complex issues
- Prioritize requests based on information gathered
- Work with both internal and external resources to resolve problems
- Provide status updates and educate the client when needed

**Requirements**:

- High School Diploma or GED equivalent required
- Associate's or Bachelor's degree highly desired
- Previous experience in a customer service role
- Experience working in a contact center/call center environment is preferred
- Prior healthcare industry, such as a physician's office or a hospital highly is a plus
- Knowledge of Microsoft Office suite is required
- Strong verbal and written communication skills and excellent ability to listen and respond
- Must be courteous with strong customer service orientation
- Excellent multitasking abilities required
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
- Bilingual in English and Spanish highly desirable
- Familiarity with medical terminology is a plus
- Strong computer and data entry skills
- Ability to multi task and work independently
- Proficient in Microsoft Office

**Labcorp is proud to be an Equal Opportunity Employer**:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

For more information about how we collect and store your personal data, please see our Privacy Statement.

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