Front Desk Receptionist Administrative Assistant

2 weeks ago

Garden City, United States Saul Modlin, MD, FACS, FAAP Full time

Well known modern ENT practice is seeking an experienced receptionist/administrative assistance for our front desk who is a self-starter, eager and can work independently to support practice operations in this full-time role.

**Responsibilities**:

- Provides front line contact by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service
- Provides clerical and administrative support to physicians and is a liaison between departments.
- Helps direct patients to appropriate setting and facilitates patient flow.
- Scheduling appointments and have a working knowledge of providers, understanding systems, processes, and services rendered.
- Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies.
- Possesses an understanding of when to escalate calls to a supervisor.
- Answers the telephone promptly and in a polite and professional manner to meet office and customer service standard of excellence.
- Check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed.
- May schedule testing according to office guidelines and patient’s needs.
- May schedule and confirm testing, surgeries, and procedures according to department guidelines.
- Ensures all documents are maintained in the electronic medical record; scanning op reports, test results, home care and any other forms.
- May instruct patients and assist them in navigating patient portal.
- May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications.
- Notifies Practice Manager of any insurance issues or updates.
- May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Smart Text.
- Performs other duties as assigned.

**Experience & Qualifications**:

- At least 1 year of experience in a physician practice or hospital setting in an administrative support role.
- High comfort level with direct patient interaction.
- Understanding of HIPAA and patient confidentiality.
- Must have the ability to multitask and manage time effectively.
- Excellent written and verbal communication skills.
- Outstanding problem-solving and organizational abilities.

**Education**:

- High school diploma or equivalent; required
- Some college; preferred

Pay: $18.00 - $28.00 per hour

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- administrative support: 1 year (required)

Work Location: In person

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