Customer Service Associate
2 weeks ago
About us**:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
**About the Role**
The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.
**You Will**:
- Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
- Provide professional-level support to retain Dow Jones customers and increase customer loyalty.
- Ensure all relevant procedures are followed from beginning to resolution.
- Ensure all key performance indicators and service levels are met.
- Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
- Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly.
**You Have**:
- High proficiency/fluency in English language for both written and verbal communication within a corporate environment.
- Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions.
- Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
- Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner.
- A positive attitude in an often busy environment.
- Attention to detail, the ability to multitask, prioritize, and meet deadlines.
- Positive outlook on change and a flexible approach to team-based work environment and structure.
- Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries.
- Experience in a contact center and/or customer service environment (preferred).
- Salesforce experience (a plus).
- Desire to grow within the company.
- College degree (desired) or equivalent work experience.
- Previous research experience (desired).
**Our Benefits**
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Medical, Dental and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Learn more about all our US benefits
LI-Hybrid
Business Area: Dow Jones - Customer Service
Job Category: Customer Service & Contact Center Operations
Union Status:
Union role
Req ID: 41198
-
Customer Service Associate
1 week ago
Princeton, United States Advance Services, Inc. Full timeJob DescriptionJob DescriptionCustomer Service Associate. $17/hr Hiring Immediately! Entry level position. Training is provided. A great position for someone looking to build a career with a leading employer in the Princeton, IL area! This is a great position for anyone looking to work with clients and enjoys a challenge! Employees will be doing various...
-
Customer Care Associate
2 weeks ago
Princeton, United States PeopleLink Staffing Solutions Full timeJob DescriptionJob DescriptionCustomer Care Associate Peoplelink Staffing Solutions is in partnership with a prominent jewelry manufacturer in the Princeton, IL area. We are seeking customer care associates to join their team! This is a climate-controlled facility offering a wide range of perks such as health, dental and vision insurance as well as...
-
Customer Experience Associate
3 days ago
Princeton, United States Royal DSM Full timeCustomer Experience Associate Princeton, NJ, US On-Site We have an immediate hybrid opening for Customer Experience Associate in our Plainsboro facility. Work directly with our customers and develop and sustain close Customer relationships through o Customer Experience, Associate, Experience, Customer, Manufacturing, Retail
-
Associate Director Customer Engagement
1 week ago
Princeton, United States Ascendis Pharma Full timeHere at Ascendis we pride ourselves in exceptional science, visionary leadership, skilled and passionate colleagues. We are a dynamic, fast-growing biopharma company with offices in Denmark, Germany, and the United States. Today, we’re advancing programs in Endocrinology Rare Disease, and Oncology. Guided by our core values of patients, science, and...
-
Customer Service/Sales Support
1 week ago
Princeton, United States SNI Companies Full timeJob Description CUSTOMER/SALES SUPPORT AT MANUFACTURING COMPANY NEAR DAYTON, NEW JERSEY AREA. Facilitate accurate communication between company and customers, domestic and international. Create and process invoices. Provide product descriptions and shipping quotes; pricing and shipping information. Preparation of documents required for shipping both...
-
Customer Success Specialist
1 week ago
Princeton, United States CareerBuilder Full timeCould go perm for the ideal candidate. Must be local to Princeton, NJ - It is still a hybrid role, but it is based out of the Princeton office. Our agents/Team are required to be in the office once per month on dates that are selected well in advance. After going perm, agents are expected to work weekends, which currently is being rotated and people would be...
-
Customer Success Specialist
1 week ago
Princeton, United States CORESTAFF Services Full timeCould go perm for the ideal candidate. Must be local to Princeton, NJ - It is still a hybrid role, but it is based out of the Princeton office. Our agents/Team are required to be in the office once per month on dates that are selected well in advance. After going perm, agents are expected to work weekends, which currently is being rotated and people would be...
-
Customer Success Specialist
5 days ago
Princeton, United States CORESTAFF Services Full timeCould go perm for the ideal candidate. Must be local to Princeton, NJ - It is still a hybrid role, but it is based out of the Princeton office. Our agents/Team are required to be in the office once per month on dates that are selected well in advance. After going perm, agents are expected to work weekends, which currently is being rotated and people would be...
-
Customer Success Specialist
Found in: Appcast US C2 - 1 week ago
Princeton, United States Corestaff Services Full timeCould go perm for the ideal candidate.Must be local to Princeton, NJ - It is still a hybrid role, but it is based out of the Princeton office. Our agents/Team are required to be in the office once per month on dates that are selected well in advance.After going perm, agents are expected to work weekends, which currently is being rotated and people would be...
-
Customer Success Specialist
1 week ago
Princeton, United States Corestaff Services Full timeCould go perm for the ideal candidate.Must be local to Princeton, NJ - It is still a hybrid role, but it is based out of the Princeton office. Our agents/Team are required to be in the office once per month on dates that are selected well in advance.After going perm, agents are expected to work weekends, which currently is being rotated and people would be...
-
Customer Success Specialist
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Princeton, United States Corestaff Services Full timeCould go perm for the ideal candidate.Must be local to Princeton, NJ - It is still a hybrid role, but it is based out of the Princeton office. Our agents/Team are required to be in the office once per month on dates that are selected well in advance.After going perm, agents are expected to work weekends, which currently is being rotated and people would be...
-
Associate Director Customer Engagement
2 weeks ago
Princeton, United States Ascendis Pharma Full timeJob DescriptionJob DescriptionHere at Ascendis we pride ourselves in exceptional science, visionary leadership, skilled and passionate colleagues.We are a dynamic, fast-growing biopharma company with offices in Denmark, Germany, and the United States. Today, we’re advancing programs in Endocrinology Rare Disease, and Oncology. Guided by our core values of...
-
Seasonal Associate
Found in: Lensa US P 2 C2 - 2 weeks ago
Princeton, United States At Home Stores LLC Full timeJob Description $15.13-16.90/hour Our Part-Time Seasonal Associate joins the team for a specified amount of time, hours vary depending upon workload demand and other business needs. They perform a variety of tasks as directed by leadership, assists in other areas of the warehouse as needed and follows proper safety and security procedures. PLEASE NOTE: This...
-
Customer Success Manager
1 week ago
Princeton, United States CareerBuilder Full timeJob Description Job Description Job Title: Customer Success Manager Location: Atlantic-IT.net Offices, Tristate Area About Atlantic-IT.net Atlantic-IT.net stands at the forefront of the IT sector, delivering unparalleled outsourced IT solutions and support. We specialize in serving organizations without a dedicated internal IT department, ensuring their...
-
Customer Success Manager
1 week ago
Princeton, United States Atlantic-IT Full timeJob DescriptionJob DescriptionJob Title: Customer Success ManagerLocation: Atlantic-IT.net Offices, Tristate AreaAbout Atlantic-IT.netAtlantic-IT.net stands at the forefront of the IT sector, delivering unparalleled outsourced IT solutions and support. We specialize in serving organizations without a dedicated internal IT department, ensuring their...
-
Corporate Underwriting Associate
5 days ago
Princeton, United States Munich Re America Full timeCorporate Underwriting Associate **Company** Munich Re America **Location** Princeton, United States We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients. **The Company** Munich Re Specialty Insurance (MRSI)...
-
Early Childhood Play Teacher
Found in: Talent US C2 - 1 week ago
Princeton, United States Gymboree Play & Music Full timeGymboree Play & Music of Princeton is looking for individuals who are passionate about their work and feel committed to being a part of growing a successful Gymboree Play & Music Center. We currently have part-time, permanent positions available for playful, confident and creative teachers. Gymboree teachers are confident, energetic, fun and playful...
-
Corporate Underwriting Associate
Found in: beBee jobs US - 1 day ago
Princeton, New Jersey, United States Munich Re Full timeCorporate Underwriting Associate Company Munich Re America Location Princeton , United StatesWe are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.The Company Munich Re Specialty Insurance (MRSI) provides...
-
Customer Service Rep(09266)
2 weeks ago
Princeton, United States Domino's Franchise Full timeJob DescriptionJob DescriptionJob DescriptionGeneral job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately...
-
Retail Sales Associate
1 week ago
Princeton, United States Public Princeton Full timeJob DescriptionJob DescriptionPosition Summary:As a Part-Time Associate, you will play a crucial role in assisting customers with their beverage selections, providing product recommendations, and ensuring an outstanding shopping experience. You will be utilizing communication, attention to detail, and time management skills to contribute to the overall...