Associate Director Customer Engagement
4 weeks ago
Here at Ascendis we pride ourselves in exceptional science, visionary leadership, skilled and passionate colleagues. We are a dynamic, fast-growing biopharma company with offices in Denmark, Germany, and the United States. Today, we’re advancing programs in Endocrinology Rare Disease, and Oncology. Guided by our core values of patients, science, and passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs. Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We are a dynamic workplace for employees to grow and develop their skills. The Associate Director, Customer Engagement and Omnichannel is the single point-of-contact for US marketing team to orchestrate successful multi-channel marketing strategies that achieve key business goals. This role collaborates with brand and cross-functional teams (business, commercial operations, IT, agency partners) to lead channel planning, execution, optimization, and performance to meet critical engagement objectives for the US Ascendis Endocrinology portfolio. This role is responsible for elevating the customer experience and maximizing engagement across healthcare providers and patients to achieve business goals. Primary Responsibilities + Aligned with the brand strategy, build and optimize an effective ecosystem to deliver best in class customer experience. + In collaboration with brand leads, develop and oversee the execution of campaigns that deliver full-funnel engagement, generate demand, and drive sales conversions. + Champion the adoption and effectiveness of innovative engagement solutions for HCP and Patients/Caregivers. + Apply sound principles and best practices to achieve Customer Experience excellence across key non-personal channels and assets. + In collaboration with marketing colleagues, lead social media marketing execution to achieve business performance goals. + Regularly provide brand team(s) with actionable insights from campaign recommendations to optimize customer engagement. + Serve as a dedicated engagement lead for the brand team(s), agency partners, and internal cross-functional teams (e.g. IT, Commercial Operations, etc.) to enable seamless execution of business strategy. + Establish KPIs, and prioritization framework to ensure marketing activities are both impactful and cost-effective. + Prepare and present performance insights to senior management team to demonstrate return on ad spend and ROI of investments. + Direct media vendors to craft effective channel plans, provide recommendations as needed, meet budget expectations, and deliver on all agreed upon commitments within their scope(s) of work. Requirements + Bachelor’s Degree, MBA preferred + 10+ year of experience; small company/biotech experience preferred + This is a hybrid 3-day onsite role in Princeton, New Jersey. + Working knowledge of product/brand marketing principles and the development of customer segment strategies and execution. + Extensive experience with non-personal promotion, digital campaign development and tactical execution, and development and management of social media channel strategies for optimal engagement. + In-depth understanding of the pharmaceutical industry, drug development, commercialization process, and healthcare trends. + Subject matter expertise of regulatory requirements, restrictions, and implications within the pharmaceutical industry. + Experience with media partners, management of media agencies and related solution partners. + Salary range: $180-200K/year A note to recruiters: We do not allow external search party solicitation. Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be acknowledged. Benefits + Medical insurance + Vision insurance + Dental insurance + 401(k) + Paid maternity leave + Paid paternity leave + Commuter benefits + Disability insurance
-
Associate Director Customer Engagement
2 weeks ago
Princeton, United States Ascendis Pharma Full timeJob DescriptionJob DescriptionHere at Ascendis we pride ourselves in exceptional science, visionary leadership, skilled and passionate colleagues.We are a dynamic, fast-growing biopharma company with offices in Denmark, Germany, and the United States. Today, we’re advancing programs in Endocrinology Rare Disease, and Oncology. Guided by our core values of...
-
Associate Director Customer Engagement
2 weeks ago
Princeton, New Jersey, United States Ascendis Pharma Full timeHere at Ascendis we pride ourselves in exceptional science, visionary leadership, skilled and passionate colleagues. We are a dynamic, fast-growing biopharma company with offices in Denmark, Germany, and the United States. Today, we’re advancing programs in Endocrinology Rare Disease, and Oncology. Guided by our core values of patients, science, and...
-
Associate Director, Consumer Marketing
6 days ago
Princeton, United States Bristol-Myers Squibb Full time**Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...
-
Associate Director, Drug Safety
2 weeks ago
Princeton, United States Sun Pharmaceutical Industries Full timeIND123 The Associate Director/ Director, Drug Safety (Title is comensurate with experience) will oversee and implement operations of Pharmacovigilance in North America and communicate relevant information internally and with other members of SUN and its affiliates, including stakeholders as required. The Director will be responsible for ensuring ADE...
-
PRINCETON, NJ, United States Bristol-Myers Squibb Full timeWorking with UsChallenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...
-
Customer Care Associate
2 weeks ago
Princeton, United States PeopleLink Staffing Solutions Full timeJob DescriptionJob DescriptionCustomer Care Associate Peoplelink Staffing Solutions is in partnership with a prominent jewelry manufacturer in the Princeton, IL area. We are seeking customer care associates to join their team! This is a climate-controlled facility offering a wide range of perks such as health, dental and vision insurance as well as...
-
Customer Care Associate
1 week ago
Princeton, United States Peoplelink Staffing Solutions Full timeCustomer Care Associate Peoplelink Staffing Solutions is in partnership with a prominent jewelry manufacturer in the Princeton, IL area. We are seeking customer care associates to join their team! This is a climate-controlled facility offering a wide range of perks such as health, dental and vision insurance as well as temp-to-hire opportunities. The...
-
Princeton, United States Bristol Myers Squibb Full timeWorking with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...
-
Community Engagement Manager
4 weeks ago
Princeton, United States ISMG - Information Security Media Group Full timeJob DescriptionJob DescriptionAbout UsCollaboration, Intelligence, and LeadershipCyberEdBoard is the premier member’s-only community of executives & thought leaders in the fields of information security, cybersecurity, and information technology. Members have access to a robust platform of resources that promote peer-to-peer networking &...
-
Community Engagement Manager
3 weeks ago
Princeton, New Jersey, United States ISMG - Information Security Media Group Full timeAbout UsCollaboration, Intelligence, and LeadershipCyberEdBoard is the premier member's-only community of executives & thought leaders in the fields of information security, cybersecurity, and information technology. Members have access to a robust platform of resources that promote peer-to-peer networking & knowledge-sharing, executive-level education, &...
-
Customer Experience Associate
6 days ago
Princeton, United States dsm-firmenich Full timeCustomer Experience Associate Princeton, NJ, US On-Site We have an immediate hybrid opening for Customer Experience Associate in our Plainsboro facility. Work directly with our customer’s and develop and sustain close Customer relationships through order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between...
-
Princeton, United States Princeton University Full timeThe AD's portfolio reflects the University's and OEVP departments' strategic priorities and programs, providing diverse experiences and campus exposure. Principle responsibilities may include: Guide multi-organization committees and working groups, e Director, Administrative, Associate, Planning, Project Management, Education
-
Customer Experience Associate
7 days ago
Princeton, United States dsm-firmenich Full timeCustomer Experience Associate Princeton, NJ, US On-Site We have an immediate hybrid opening for Customer Experience Associate in our Plainsboro facility. Work directly with our customer's and develop and sustain close Customer relationships through order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between internal...
-
Client Engagement Manager
4 weeks ago
Princeton, United States WCG Full time**Description and Requirements**: **ABOUT WCG**: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and...
-
Director of Program Management
4 weeks ago
Princeton, United States Princeton University Full timeOverview: The Accelerator seeks a dedicated Director Program Management and Strategy to be responsible for internal organizational management, partnership development, strategic communications, and personnel management to support the organization's programs. Reporting to the faculty director, this individual will play a central role in ensuring that...
-
Princeton, United States Educational Testing Service Full timeWorks with Functional Centers of Excellence to manage day-to-day operations of an existing product. Directly accountable for management of the operations for assigned product of lower size, and/or complexity working directly with Product Owner and Se Operations, Director, Associate, Product Owner, Management, Operation, Technology
-
Associate Director, Clinical Operations
2 weeks ago
Princeton, United States Sun Pharmaceutical Industries Full timeAssociate Director, Clinical Operations Sun Pharma Advanced Research Company Limited Princeton, New Jersey Summary The Associate Director, Clinical Operations is responsible for Oversight of the Project Management team, Clinical Research Associates, Clinical Trial Associates as well as motivating, mentoring and training. This is a hybrid role and based in...
-
Medical Director
1 month ago
Princeton, New Jersey, United States West Virginia University School of Medicine Full timeWest Virginia University Health System (SMG) seeks a Hospitalist, Medical Director The successful candidate will be expected to practice at Princeton Community Hospital.Duties: The Medical Director will oversee the Princeton Community Hospital's Hospitalist Program. The Medical Director will ensure that patients receive the highest quality treatment and will...
-
Princeton, United States Princeton University Full timeThe AD coordinates the gender and sexuality training program within the GSRC, including leading the Peer Education Program (i.e., recruitment, training, ensuring the facilitation of educational panels in the residential colleges, outreach programs, a Director, Sexuality, Associate, Program Coordinator, Training, Education, Business Services
-
Princeton, United States Bristol Myers Squibb Full timeWorking with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...
