Customer Success Manager

1 week ago

Princeton, United States Atlantic-IT Full time
Job DescriptionJob Description

Job Title: Customer Success Manager

Location: Atlantic-IT.net Offices, Tristate Area

About Atlantic-IT.net

Atlantic-IT.net stands at the forefront of the IT sector, delivering unparalleled outsourced IT solutions and support. We specialize in serving organizations without a dedicated internal IT department, ensuring their technological infrastructure perfectly complements their strategic ambitions. Our esteemed clientele, spread throughout the Tristate area, relies on us to propel their growth, safeguard their networks, and seamlessly manage their technology requirements.

Position Overview

The Customer Success Manager is integral to reinforcing client relationships and providing stellar customer service to our designated accounts. This role demands an acute awareness of client goals, impeccable attention to detail, and adeptness in either routing inquiries to the right resources or resolving them expediently. Acting as a vital link between our clients and technical teams, the Customer Success Manager is committed to fulfilling client expectations and surpassing service benchmarks.

Duties and Responsibilities

  • Execute comprehensive reviews of service tickets and identify new opportunities.
  • Vigilantly monitor email interactions and responsibly manage warranty and service renewals.
  • Foster collaboration with Sales and Service departments to deliver a cohesive client journey.
  • Oversee customer orders and meticulously enter ticket information into our Service Management platform.
  • Undertake general office tasks as needed and proactively follow up with clients to ensure satisfaction and resolve outstanding matters.
  • Aim to exceed service level agreements and client goals consistently.

Knowledge, Skills, and Abilities

  • Outstanding verbal and listening communication skills.
  • Ability to work harmoniously with diverse groups of people, including clients, team members, and partners.
  • Proficiency in Microsoft Office suite (Excel, Word, Outlook).
  • Exceptional ability to multitask and adapt to changes swiftly.
  • Energetic and proactive in a dynamic, fast-paced office setting.
  • Prior experience in the IT sector is highly valued.

Preferred Knowledge

  • A grasp of digital marketing fundamentals.
  • An introductory understanding of SEO principles.
  • Experience with Google Analytics or comparable analytical platforms.

Minimum Job Requirements

  • 3-5 years’ experience in environments with high-volume, multi-line phone systems.
  • Demonstrated experience in help desk or customer service within dynamic environments.
  • A well-rounded skill set in clerical, telephonic, and customer service domains.
  • Excellent written communication skills.
  • 3-5 years of office and clerical experience.

Why Join Us?

By joining Atlantic-IT.net, you're stepping into a thriving tech landscape within a company that truly appreciates the transformative power of IT solutions. This position offers a competitive salary, attractive monthly commissions, and schedule flexibility. With our extensive range of products and services, you'll have countless opportunities to aid businesses in their success and advance your career in a dynamic, fulfilling industry.

Application Process

We’re on the lookout for motivated individuals with a positive sales attitude and a talent for nurturing customer relationships. If you’re driven to excel and eager to contribute to our mission of delivering unmatched IT solutions and support across the Tristate area, we invite you to apply. Please send us your resume, spotlighting your relevant experience and achievements. Join us in our quest to empower businesses with top-tier IT support and solutions.

Company DescriptionAtlantic-IT.net stands at the forefront of technological innovation as an outsourced IT department and a pioneering technology company. Our mission extends beyond offering comprehensive IT services and support; we are dedicated to driving innovation, integration, and productivity across all technology products and solutions. Specializing in serving organizations without their own internal IT department, we ensure that technology strategies are aligned with and actively propel business goals forward. Our commitment to excellence has made us a trusted partner for a wide range of clients throughout the Tristate area. At Atlantic-IT.net, we don’t just manage technology needs—we revolutionize how businesses grow and protect their networks through cutting-edge solutions and strategic IT planning.Company DescriptionAtlantic-IT.net stands at the forefront of technological innovation as an outsourced IT department and a pioneering technology company. Our mission extends beyond offering comprehensive IT services and support; we are dedicated to driving innovation, integration, and productivity across all technology products and solutions. Specializing in serving organizations without their own internal IT department, we ensure that technology strategies are aligned with and actively propel business goals forward. Our commitment to excellence has made us a trusted partner for a wide range of clients throughout the Tristate area. At Atlantic-IT.net, we don’t just manage technology needs—we revolutionize how businesses grow and protect their networks through cutting-edge solutions and strategic IT planning.

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