Donor Services Assistant

3 weeks ago


San Diego, United States San Diego Rescue Mission Full time

At the San Diego Rescue Mission, we are driven by a profound belief in compassion, service, and the transformative power of Jesus' love. Our mission goes beyond charity; it is a calling to love our neighbors and provide hope and healing to those experiencing homelessness. We are committed to creating a holistic approach to recovery and rehabilitation, ensuring that our programs serve as safe havens for men, women, and children in need.

We are seeking a passionate follower of Jesus with strong administrative skills and a meticulous attention to detail to join our team as a Donor Services Assistant. This position requires an individual who combines excellent analytical thinking with a servant's heart, dedicated to supporting our donors and enhancing our operational efficiency.

**Key Responsibilities**
- ** Donation Processing and **Administration**:

- Accurately process and administer donations in accordance with our policies.
- Efficiently use the Raise Donors system and CRM software, ensuring high data integrity.
- Maintain up-to-date donation records and produce daily receipts and acknowledgment letters.
- Generate accurate reports and maintain communication with passthrough organizations for donor matching.
- ** Donor **Care**:

- Manage notifications and updates to donor records.
- Maintain exemplary customer care standards in all donor interactions.
- Assist in managing recurring donations and follow-up on lapses in donor giving.
- **Administrative and Operational **Support**:

- Oversee the procurement and management of supplies needed for donation processing and office operations.
- Suggest and implement improvements to administrative processes to increase efficiency.
- Provide support for the corporate golf challenge and manage ticketing requests and inquiries.
- Ensure the office environment is organized and welcoming for all visitors.
- ** Spiritual Growth and **Leadership**:

- Engage daily in prayer and study of the Word.
- Demonstrate servant leadership and uphold the mission's values both in private and public settings.
- Actively participate in a local bible teaching church and pursue continuous personal and professional development.

**Qualifications**:

- A minimum of 1 year of relevant professional experience, preferably in donor services or customer support.
- Some college education is preferred, along with data entry experience.
- Proficiency in Microsoft Office, especially Excel, and experience with donor or customer management software.
- Strong organizational and time management skills, with a capacity to prioritize effectively in a fast-paced environment.
- Excellent communication skills and a high level of attention to detail.



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