Ticket Services Associate

3 weeks ago


San Diego, United States San Diego Symphony Orchestra Full time

**Principal Duties and Responsibilities**:

- Serve as primary contact for patrons and clients of the San Diego Symphony
- Take calls from patrons looking for assistance with single ticket purchases, subscription purchases, ticket exchanges, ticket donations and general questions
- Ensure seamless communication between Box Office and the Advancement (development) department
- Work with Advancement department to prioritize VIP clients and major donors during the subscription seating process and single ticket sales; monitor which donor is seated where and approve final selection of seat subscription locations for major donors
- Coordinate ticketing needs for special events
- Other duties as assigned

**Requirements**:
This position works onsite at the Box Office location at/near Jacobs Music Center as well as Jacobs Park. This position often functions within a call center type of environment and prolonged use of a telephone in order to provide in-depth service to clients is required.

**Education and experience**:

- High School Diploma or GED (required)
- Minimum one year of experience in a customer service role (preferred)

**Knowledge, skills, and abilities**:

- Strong customer service and professional communication skills
- Basic knowledge of accounting nomenclature and principles
- Able to quickly learn new software programs
- Able to successfully multi-task
- Able to work as a team player
- Able to sit for long periods of time
- Tessitura and/or Formstack experience preferred

**Benefits**

This is a part time, seasonal position. Starting pay rate is $18.50/hour.

The San Diego Symphony is committed to a workplace in which every employee has equitable opportunities and support, and experiences a sense of belonging. Individuals with diverse backgrounds, identities, and experiences are encouraged to apply.



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