Medical Front Desk Receptionist

2 weeks ago

Pasadena, United States Houston Neurological Institute Full time

Medical Front Office Representative

Neurology practice looking for energetic, efficient, enthusiastic Front Desk Representative with excellent work ethic and professionalism. You need to be flexible, a team player, and truly enjoy caring for patients. Background check and drug screen required.
- Greet patients and visitors as they arrive; provide appropriate information
- Performs day-to-day administrative functions and general office duties including but not limited to word processing, scanning, copying, filing, faxing, answering phones and data entry
- Schedule, cancel, and reschedule patient appointments
- Appointment reminder calls; communicate estimated patient responsibility
- Ensure completeness and accuracy of patient registration forms prior to check-in
- Obtain and process new patient referrals
- Document and/or update all patient demographic information
- Initiate and maintain correspondence with patient and appropriate family members/representatives including follow-up information
- Maintain patient confidentiality, HIPAA compliant
- Adhere to all Clinic policies on safety and security; maintains restricted computer system passwords in strict confidentiality
- Provide medical billing and coding duties
- Provide education to patients regarding medical procedures
- Obtain patients’ information and record it in the database
- Pull patient records for physician/provider review
- Direct calls and messages to appropriate provider or medical office staff
- Liaise with insurance companies as needed
- Verify insurance information as needed

Skills and Qualifications

Customer Service, Multi-tasking, Flexibility, Telephone Etiquette Skills, Time Management, Organization, Attention to detail, Scheduling, Word processing, Professional mannerisms, and demeanor, demonstrates acceptable productivity, works well in a team environment.

Education and Experience
- High school diploma or equivalent
- Prior administrative or receptionist experience in a medical clinic, facility, or community-based setting highly preferred
- eClinical Works (eCw) knowledge preferred
- Athena knowledge preferred
- Knowledge of related OSHA guidelines and requirements, general office tasks, confidentiality and filing system
- Knowledge of medical terminology
- Familiarity with all business office machines, i.e., computer, multiline telephone, copier, and fax machines
- Must be bilingual

Pay: $17.00 - $19.00 per hour

**Benefits**:

- 401(k)
- Bereavement leave
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Clinic

Medical specialties:

- Neurology

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Medical receptionist: 2 years (required)
- Medical terminology: 2 years (required)
- Computer skills: 2 years (required)

Work Location: In person

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