Program Support Assistant

3 weeks ago

White River Junction, United States US Veterans Health Administration Full time

**Duties**:
The Program Support Assistant independently manages the administrative functions of staff and programs, coordinates care with VA patients and non-VA facilities.

Duties include but are not limited to:

- Provides clerical assistance and technical support to the Primary Care Team by maintaining and supporting the work performed within the facility.
- Establishes and maintains positive, collaborative relationships with key contacts in WRJ VAMC.
- Serves as a liaison with building management when issues arise in the facility such as temperature control, noise, telephone services.
- Assists with emergency preparedness and maintains policies and procedures for the facility/clinic.
- Controls incoming and outgoing correspondence, reports, memoranda, and other forms of written communication; routes materials to appropriate staff members and performs follow-up tracking to ensure timely reply and action.
- Prepares and edits letters and reports and reviews correspondence for accuracy and completeness.
- Reviews correspondence generated by other administrative employees assigned to the Service.
- Anticipates the needs of clinic management, compiling data and background material before routing.
- Provides administrative support for staff meetings, which may include oversight of the schedule and room calendars, audiovisual equipment and connections, and the preparation/dissemination of PowerPoint presentations, meeting notifications, agendas, and meeting minutes.
- Assists in issuing PIV badges and/or replacement badges for employees, contract providers, residents, and volunteers.
- Maintains a suspense system for all externally assigned tasks, as well as those generated by the Clinic Director.
- Performs timekeeping duties for staff including the approval of leave and certification of timecards.
- Performs other duties as needed and assigned by the Supervisor.

**Work Schedule**: Monday - Friday, 8:00 am to 4:30 pm

**Compressed/Flexible**:Not Authorized

**Telework**:VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

**Virtual**:This is not a virtual position.

**Position Description Title/PD#**: Program Support Assistant (Primary Care)/PD03222A

**Relocation/Recruitment Incentives**:Not Authorized

**Permanent Change of Station (PCS)**:Not Authorized

**Financial Disclosure Report**:Not Required

**Notifications**:
This position is an AFGE Bargaining Unit position.

This position is in the Competitive Service.

This position is covered by locality-based comparability pay.

Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

**Requirements**:
**Conditions of Employment**:

- Subject to a background/suitability investigation
- You may be required to serve a probationary period
- Selective Service Registration is required for males born after 12/31/1959
- Selected applicants will be required to complete an online onboarding process
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

**Qualifications**:
**To qualify for this position,** applicants must meet all requirements by the closing date of this announcement.
- You may qualify based on your experience and/or education as described below:

- **Specialized Experience**: You must have one (1) year of specialized experience equivalent to at least the next lower grade GS 5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing timely, accurate, and complete responses to customer inquiries using a variety of communication methods, providing daily oversight and management of a clinical scheduling system at a facility wide level, working with internal and external customers to obtain critical information related to clinical operations, navigating a multitude of systems and databases to monitor processes and ensure efficiency and timeliness of tasks, and providing high-level administrative support in a clinical setting, including employment and credentialing requirements. Processing incoming and outgoing materials such as correspondence, reports, memoranda and other forms of written communication; Coordinating meetings and taking mi

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