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Hotel Front Desk Clerk

3 months ago

West Chester, United States Quality Inn and Suites Full time

Quality Inn & Suites West Chester is looking for a customer oriented applicant who can greet our guests in a friendly, professional manner. We are looking for a Front Desk Agent.

Requirements for position: Answer phones and take reservations with excellent communication skills, be able to work both independently and as part of a team, work with housekeeping staff, be able to work variable shifts including weekends and holidays (Hotel is open every day, all days). We are a drug free work place and an equal opportunity employer.

We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with us.

We currently have positions in Guest Services for various shifts.

Our Guest Service Representatives ensure the highest levels of guest service and satisfaction. Key Responsibilities of the role include but not limited to:

- Ability to work in a fast-paced environment, with a high emphasis on customer service
- Support and lead Front Desk and Guest Services associates in daily responsibilities
- Ensure all associates follow and practice department and hotel service, such as check in procedures, professional telephone etiquette, reservations, etc.
- Perform word processing, data entry and other duties as delegated by the General Manager and typically performed at Front Desk
- Complete Front Office reports and checklists
- Complete Front Office tasks; guest check-in/check-out, audit, reservations, manage inventory, revenue manage.

**Job Types**: Full-time, Part-time

Pay: $30,000.00 - $35,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift

Work setting:

- In-person

Work Location: In person