Night Auditor/front Desk Clerk
3 weeks ago
**Night Auditor/Front Desk**
**Major responsibilities include**:
- Greeting and registering the guest by providing exceptional guest service during their stay and settling the guest's reservations upon completion of their stay.
- Handle all arrivals, registrations, credit approvals, room assignments, and verifications of the number of nights and rates.
- Maintain and count cash turnover to ensure an accurate cash balance before turning it over to the upcoming shift.
- Assist with hotel reservations to maximize room revenue and occupancy.
- Establish and maintain professional relationships and communication with all hotel departments to ensure maximum cooperation, productivity, morale, and guest service.
- Answer guest questions regarding local areas and be able to give proper directions to these areas.
- Handle guest issues, complaints, and requests and pro-actively resolve them in a manner satisfactory to both the guest and the hotel.
- Actively participate in achieving a safe work environment.
- Perform other related duties as instructed by supervisors.
**Qualifications**:
- High school degree; college degree a plus.
- A minimum of 1 year of customer service* experience.
- Excellent communication and interpersonal skills.
- Proficient computer skills.
- Ability to multi-task and problem solve.
- Knowledge of the San Jose area and Silicon Valley.
- Ability to work a flexible schedule based on business needs.
**Physical Requirements**:
- Ability to stand for long periods (which may include an entire shift).
Pay: From $21.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
People with a criminal record are encouraged to apply
**Experience**:
- Customer service: 1 year (required)
Ability to Relocate:
- San Jose, CA 95112: Relocate before starting work (required)
Work Location: In person
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