Night Auditor/front Desk Clerk

3 weeks ago


San Jose, United States La Quinta - San Jose Full time

**Night Auditor/Front Desk**

**Major responsibilities include**:

- Greeting and registering the guest by providing exceptional guest service during their stay and settling the guest's reservations upon completion of their stay.
- Handle all arrivals, registrations, credit approvals, room assignments, and verifications of the number of nights and rates.
- Maintain and count cash turnover to ensure an accurate cash balance before turning it over to the upcoming shift.
- Assist with hotel reservations to maximize room revenue and occupancy.
- Establish and maintain professional relationships and communication with all hotel departments to ensure maximum cooperation, productivity, morale, and guest service.
- Answer guest questions regarding local areas and be able to give proper directions to these areas.
- Handle guest issues, complaints, and requests and pro-actively resolve them in a manner satisfactory to both the guest and the hotel.
- Actively participate in achieving a safe work environment.
- Perform other related duties as instructed by supervisors.

**Qualifications**:

- High school degree; college degree a plus.
- A minimum of 1 year of customer service* experience.
- Excellent communication and interpersonal skills.
- Proficient computer skills.
- Ability to multi-task and problem solve.
- Knowledge of the San Jose area and Silicon Valley.
- Ability to work a flexible schedule based on business needs.

**Physical Requirements**:

- Ability to stand for long periods (which may include an entire shift).

Pay: From $21.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed

Work setting:

- In-person

People with a criminal record are encouraged to apply

**Experience**:

- Customer service: 1 year (required)

Ability to Relocate:

- San Jose, CA 95112: Relocate before starting work (required)

Work Location: In person


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