Front Desk Clerk at Medical Office

3 weeks ago


San Antonio TX, United States Bst Senior Living West Inc Full time

Are you looking for a work environment where diversity and inclusion thrive? Submit your application with Blue Skies today and find out what it truly means to be a part of a team.
At Blue Skies of Texas, we offer medical, dental, and vision benefits Tuition Reimbursement & Scholarship Programs
Employee Assistance Program
Retirement plans
We are seeking a Desk Clerk for our center to ensure that we continue to provide all patients with high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. As a Desk Clerk, you will Provide Front Desk services, in cooperation with other front desk staff and Courtesy Officers, ensuring excellence in customer service to Blue Skies of Texas residents and visitors while maintaining strict security guidelines to ensure a safe and enjoyable environment.
Greets residents, guests, and visitors and assists them with questions, directions, purchasing postage, sending documents via facsimile, making copies, and answering requests for information.
Coordinates requests for assistance directly with the on-duty Courtesy Officer.
Follows all internal control and operating procedures and policies.
Ensures efficient flow of internal mail by promptly routing all mail entering the Front Desk to the appropriate department.
Responds to requests from residents or guestroom visitors regarding maintenance or housekeeping needs, coordinates same with the Maintenance and Environmental Services departments, and enters service requests into the work order system; Maintains and submits daily desk report of significant events and actions taken on shift, as applicable.
Answers incoming phone calls using effective customer service skills and forwards calls, as appropriate.
Ability to work with only general supervision, exercise mature judgment, and be detail-oriented and able to function in an environment with frequent interruptions requiring multiple tasks being performed simultaneously.
Must work harmoniously in a team environment and provide excellent customer service to Village residents, visitors, employees, and management. Incumbent must be able to interact in a professional manner at all times with callers, walk-ins, and all customers visiting the facility, as well as maintain confidentiality and high ethical standards.
Excellent telephone etiquette and customer service skills are musts, as well as the ability to speak, read, write, and follow verbal and written instructions in English.
Preferred: At least one year of office, clerical, or secretarial experience. Some college hours or trade school training in business or a related discipline is desirable. For decades, our campuses created a community for officers of the armed forces - a retirement lifestyle rich with camaraderie and the shared common bond. In 2014, we expanded our eligibility to embrace a wider range of retired seniors, including those from civilian careers. Continuing to offer modern residences and a range of senior-focused services and amenities, the Air Force Village legacy we cherish carries forward in Blue Skies of Texas.
We promptly review all applications.


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