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Customer Service Administrator
3 months ago
**Affiliated Building Maintenance is a full-service facility maintenance provider looking for** **a Bilingual - ROCKSTAR that is ready to take their skillset to the next level**
As a Customer Service Administrator you play a key role in the organization by acting as a guide between our field technicians and our clients.
- **We look for employees that have a true passion for helping people and someone who excels at building and maintaining relationships.**_
Thinking quick on your feet and having a “problem solving” mindset will help our customers that are experiencing crisis and need a fast resolution.
**Qualifications**
- Must have proven customer service skills
- Experience in dispatching and administrative support role is required
- Willingness to work hard and learn new things
- Multi-tasking and staying on top of multiple ongoing projects
- Must be able to read speak and write fluently in English - Spanish reading and writing is a plus
- Strong organizational skills and ability to keep the client informed on the status of multiple projects
- Ability to organize and prioritize work independently with mínimal supervision
- Proficient with use of Microsoft Office, Word, Teams, and Excel
- Experience in the construction or restoration trades a plus, but not required
- Experience in billing, invoicing, accounts payable, or accounts receivable a plus, but not required
- Experience in account management or project management is a huge plus but not required
**QUALITIES WE LOOK FOR**:
- **Professionalism****:
- **_always acts in a professional manor_
- **Detail Oriented****:
- **_pays close attention and double checks their work_
- **Teachable****:
- **_willing and able to learn_
- **Communication****:
- **_easily communicates with clients and co-workers_
- **Respectful****:
- **_treats all staff and clients with respect_
- **Positive Attitude** - _willing to try new things, open to change_
- **Team Player
- **_always helps a teammate in need_
- **Strong Work Ethic - **_motivated by providing quality work_
- **Time Management**_**:
- **_efficiently manages time to increase productivity_
- **Integrity **_**:
- **_someone who does the right thing, even when no one is looking_
Pay: $18.00 - $20.00 per hour
Expected hours: 40 - 45 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
Experience level:
- 1 year
- 2 years
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
- Office
**Experience**:
- Administrative: 1 year (required)
- Customer service: 3 years (required)
- Account management: 1 year (preferred)
**Language**:
- English and Spanish (required)
Work Location: In person
