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Customer Service Representative

3 months ago

The Woodlands, United States Alliance HCM Full time

**WHY YOU SHOULD JOIN OUR TEAM**

**WHO IS ALLIANCE HCM**

Alliance aims to be the largest independent human capital management (HCM) company in the United States by providing the most advanced technology to customers through our proprietary, single database, cloud-based software. We help small
- to medium-sized businesses manage their payroll, HR, benefits, onboarding, off-boarding, and everything in between. As the second largest privately held payroll company in the U.S., our goal is to constantly innovate and create best-in-class HCM solutions.

At Alliance, our employees enjoy more than **rewarding work** and **competitive compensation**. By joining us, you become part of a team that supports and **celebrates your success**. We encourage everyone to push the boundaries of what's possible and test new ideas. As part of our team, **you'll go as far as you want and have fun doing it**.

**ARE YOU A GOOD FIT?**

**YOUR LIFE AS A CUSTOMER SERVICE REPRESENTATIVE - HR SPECIALIST**

This full-time human resources position works **during the day** with occasional weekend work and overtime.

As a Customer Service Representative - HR Specialist, you're responsible for supporting our clients with the applicant tracking, onboarding, employee self-service, payroll, and human resources systems provided by our company. You help clients maintain their employee payroll records, time and attendance information, new hires, terminations, benefits, deductions, and support orders. Using your exceptional customer service skills, you maintain strong relationships with clients by ensuring all tasks are completed accurately and resolving any issues.

**WHAT WE NEED FROM YOU**
- 3+ years of customer service-related experience in payroll, human resources, benefits, human capital management (HCM), or SaaS
- Proficiency with computers, including Windows Office programs and CRM Salesforce
- Proficiency in basic system problem resolution
- A passion for excellent customer service

Bilingual would be a plus, but multiple factors will be taken into consideration. We are looking for someone with a passion for technology and a love for human resources. This excellent communicator needs to have a friendly demeanor and great organizational skills. If you can meet these requirements and perform this Customer Service Representative - HR Specialist job as described above, we would be happy to have you as part of our payroll team with our technology company

Location: 77381