Customer Service Representative

4 days ago


The Woodlands, United States The Kink Team Full time
About The Kink Team

The Kink Team is a dynamic and growing real estate company seeking a highly skilled and organized individual to join our team as a Customer Service Representative. As a key member of our team, you will play a crucial role in supporting our real estate agents and ensuring the smooth operation of our office.

Key ResponsibilitiesClient Relations and Support
  • Prepare and deliver pre-listing packets to prospective clients.
  • Frequent interactions with clients, always representing the brand with superior quality.
  • Prepare closing gifts with detailed thank-you cards from the agents.
  • Utilize our client relationship management (CRM) software to record key client information and maintain the key log.
  • Check-in with agents regarding their clients' needs and ensure prompt action is taken.
  • Assist with client projects such as writing letters, making copies, and addressing/mailing envelopes.
  • Attend client events, sometimes occurring in the evening and/or weekends monthly.
Marketing and Administrative Tasks
  • Create flyers, postcards, and other marketing materials for our listings using Canva.
  • Change out sign riders and manage installation of signage, including lockboxes on homes.
  • Maintain inventory of office and perishable items, prepare, and place weekly orders for needed supplies.
Event and Office Management
  • Manage the setup and breakdown of client events, which includes tents, chairs, tablecloths, signage, etc.
  • Wash dishes as needed daily to maintain a clean office environment.
  • Clean signage, riders, and lockboxes when returned to the office.
Operational Support
  • Run daily errands for the office, including sign installs and purchasing supplies.
  • Make daily deposits for the office.
  • Check office printers for ink, paper, and general maintenance.
  • Attend weekly team meetings and frequent one-on-ones with the Director of Operations and listing team.
Requirements
  • High school diploma or equivalent required. College degree preferred.
  • Previous experience in a customer service or an administrative role is a plus.
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite tools (Google Docs, Google Sheets, etc.).
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Proficient in using CRM software and marketing tools like Canva.
  • Ability to work independently and as part of a team.
  • Coachable and willing to learn new skills and be a team player.
Benefits
  • Competitive hourly pay at $15 per hour.
  • Mileage reimbursement for miles driven during working hours.
  • Opportunities for professional growth and development within the company.
  • A supportive and collaborative team environment.
  • Become eligible to enroll in the company's 401K plan, after 1 year of employment.


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