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Automotive Service Bdc Toyota
4 months ago
Empire Automotive Group Toyota of Green Brook, NJ**:_Service BDC Consultant_**
A strong first impression with customers is an essential part of the automotive service process. Our Guest Relations Representatives provide that friendly, helpful voice for consumers who reach out to us about their automotive service needs.
**Your Daily Work Schedule**:
- Answers customer calls and establishes follows-up with service appointments.
- Helps customers schedule service appointments.
- Follows up with customers when they have upcoming services due.
- Participates in team and process development sessions, keeping positive relationships with teammates, service teams, and dealership management.
- Utilizes CRM tracking system daily.
**Qualities we’re looking for**:
- You have excellent communication, interpersonal, and organizational skills.
- You understand the importance of listening and being empathetic.
- You have strong work-ethic with the ability to work in a fast-paced, results-driven environment.
- You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
- You have at least one year of prior employment involving customer facing service or telephone contact.
- You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- You are open to constructive feedback to improve your performance and development.
- Flexible with work scheduling and availability to work weekends and holidays.
- You have strong computer and multitasking skills.
- The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us_
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._
**Company Description**:
The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous franchise operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.
At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us
**Benefits**:
401k Plan
Paid time off (PTO)
Competitive Pay Plans
Health Insurance
Dental Insurance
Vision Plans
Promotion from within
