Automotive Sales Support Specialist
1 week ago
Position Overview:
Join the Empire Automotive Group as an Automotive Sales Support Specialist, where your role will be pivotal in creating an outstanding first impression for our customers.
About Us:
Empire Automotive Group is dedicated to providing exceptional opportunities within the retail automotive sector. With numerous franchise operations across various regions, we pride ourselves on being one of the fastest-growing privately owned automotive groups in the U.S.
Key Responsibilities:
As a Sales Support Specialist, you will:
- Handle incoming customer inquiries with professionalism and a friendly demeanor.
- Conduct follow-up calls to ensure customer satisfaction and facilitate sales appointments.
- Respond promptly to inquiries via multiple communication channels, including email and text.
- Provide comprehensive product knowledge to guide customers to the right dealership resources.
- Collaborate effectively with the sales team to address customer questions regarding both new and pre-owned vehicles.
- Utilize a CRM tracking system to maintain accurate records and assist the sales team in closing deals.
Desired Qualities:
We are looking for candidates who possess:
- Excellent communication and interpersonal skills.
- A reliable and professional appearance.
- Strong listening abilities and empathy towards customer needs.
- A solid work ethic and the ability to thrive in a fast-paced environment.
- A commitment to providing outstanding customer service.
- A collaborative spirit and a willingness to accept constructive feedback.
- Proficiency in computer skills, including Microsoft and CRM tools.
Why Join Us?
At Empire Automotive Group, we foster a culture that empowers our employees to succeed. We are committed to building meaningful relationships with our customers and the community, ensuring a positive experience for all. We offer competitive pay plans, including commission, along with opportunities for growth and advancement.
Benefits:
We provide a comprehensive benefits package, including:
- 401k Plan
- Paid Time Off (PTO)
- Health, Dental, and Vision Insurance
- Opportunities for internal promotions
Join us in redefining the automotive industry and creating unparalleled customer experiences.
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