Automotive Sales Support Specialist

1 week ago


Green Brook NJ, United States Empire Automotive Group Full time

Position Overview:
Join the Empire Automotive Group as an Automotive Sales Support Specialist, where your role will be pivotal in creating an outstanding first impression for our customers.

About Us:
Empire Automotive Group is dedicated to providing exceptional opportunities within the retail automotive sector. With numerous franchise operations across various regions, we pride ourselves on being one of the fastest-growing privately owned automotive groups in the U.S.

Key Responsibilities:
As a Sales Support Specialist, you will:

  • Handle incoming customer inquiries with professionalism and a friendly demeanor.
  • Conduct follow-up calls to ensure customer satisfaction and facilitate sales appointments.
  • Respond promptly to inquiries via multiple communication channels, including email and text.
  • Provide comprehensive product knowledge to guide customers to the right dealership resources.
  • Collaborate effectively with the sales team to address customer questions regarding both new and pre-owned vehicles.
  • Utilize a CRM tracking system to maintain accurate records and assist the sales team in closing deals.

Desired Qualities:
We are looking for candidates who possess:

  • Excellent communication and interpersonal skills.
  • A reliable and professional appearance.
  • Strong listening abilities and empathy towards customer needs.
  • A solid work ethic and the ability to thrive in a fast-paced environment.
  • A commitment to providing outstanding customer service.
  • A collaborative spirit and a willingness to accept constructive feedback.
  • Proficiency in computer skills, including Microsoft and CRM tools.

Why Join Us?
At Empire Automotive Group, we foster a culture that empowers our employees to succeed. We are committed to building meaningful relationships with our customers and the community, ensuring a positive experience for all. We offer competitive pay plans, including commission, along with opportunities for growth and advancement.

Benefits:
We provide a comprehensive benefits package, including:

  • 401k Plan
  • Paid Time Off (PTO)
  • Health, Dental, and Vision Insurance
  • Opportunities for internal promotions

Join us in redefining the automotive industry and creating unparalleled customer experiences.



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