Customer Support Trainee

2 weeks ago


Columbia, United States Nas Management, Inc. Full time

We provide some of the most cutting-edge customer service and sales services to all of our name-brand, household clients. We are always looking for a way to maximize our ROI and provide high-quality service. Due to a new partnership, we have seen rapid growth and are in immediate need of a lively and team-oriented Customer Support Trainee to join our Customer Service and Sales Department. This is a front-facing position and is an integral part to the growth and expansion of our partnership with a community outreach telecommunications program.

**Summary of the Customer Support Trainee Position**: The Customer Support Trainee is the direct point of contact, or “front line,” to our consumer base. From providing accurate and timely answers to going step by step through the sales process, the Customer Support Representative needs to be energetic and organized to deliver an unforgettable experience that keeps our customers coming back

**Core Daily Functions of Our Customer Support Trainee**:

- Work directly with our customer base and help enroll them through the sales process
- Demonstrate expertise in our clients’ products and services
- Answer any customer questions and concerns regarding the information on pricing, policies, contracts, sales, and delivery process
- Interact in a professional and empathetic manner while working externally with customers as well as internally with management or other Customer Support Trainees
- Follow all compliance, guidelines, and procedures laid out by our Quality Control team throughout the sales process and interaction
- Keep up-to-date files with the compliance department of all information on new and existing customer accounts throughout their sales process to delivery

**Customer Support Trainee Qualifications & Requirements**:

- High School Diploma or equivalent is required
- 1-2 years of Customer Service and/or sales experience is preferred and recommended
- Experience in a customer-facing environment where you are comfortable working with other people
- Excellent verbal and written communication skills
- Thrives working in a fast-paced environment with a diverse team
- Ability to multi-task and take initiative in daily and weekly tasks

Pay: $700.00 - $1,100.00 per week

Experience level:

- 1 year
- 2 years
- 3 years
- Under 1 year

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Ability to Relocate:

- Columbia, MD: Relocate before starting work (required)

Work Location: In person



  • Columbia, United States Core 9 Concepts Full time

    Our firm is seeking a full-time Business Development Trainee looking for a career that offers constant coaching, development, and long-term growth. The Business Development Trainee will execute field sales and business development campaigns in order to further the growth and customer acquisition targets of our client. The Business Development Trainee will...


  • Columbia, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Dreamcrafters Management. Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support...


  • Columbia, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Dreamcrafters Management. Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support...


  • West Columbia, United States Prosyntix Full time

    **Customer Support Analyst .** ** Columbia, SC** Negotiable 462 Contract To Hire Prosyntix is currently recruiting for a Customer Support Analyst Role located in Columbia, SC. They are looking for a candidate that will provides quality support with a high degree of customer satisfaction on technical and operational requests/questions in a professional and...


  • Columbia, United States LTN Global Communications Full time

    Job Title: Director Network Operations & Customer Support Location: Columbia, Maryland Reports To: GM, Full Time About LTN Global: LTN Global is a worldwide leader in IP Video technologies and is an innovative service provider to the tier one content owners and broadcasters. LTN's portfolio of solutions and services helps content owners to optimize, and...


  • West Columbia, United States University of South Carolina Full time

    IT Customer/ Product Support Technician Are you the person everyone counts on when problems arise? Are you a high performer that enjoys meeting new people and providing solutions to the IT needs? Do you have excellent customer service and know how to Support Technician, IT, Technician, Information Technology, Support, Customer Experience, Education


  • Columbia, United States Advanced Automation Consulting Full time

    Job DescriptionJob DescriptionHybrid/remote (3 days on site) position in Columbia, SC.AAC is seeking a Customer Support Analyst for our client working on-site in Columbia, SC.Description:Provides quality support with a high degree of customer satisfaction on technical and complex operational systems requests/questions in a professional and timely manner....


  • Columbia, United States Kenneth Clark Co Full time

    Job DescriptionJob Description**About Us:** At Kenneth Clark Co, we pride ourselves on delivering exceptional service to our customers. As a leading provider in freight brokerage industry, we are dedicated to meeting and exceeding the needs of our clients while maintaining a positive and supportive work environment for our team members. **Job...


  • Columbia, United States Cat America Full time

    Job DescriptionJob DescriptionRequirements:•Bachelor’s degree preferred or equivalent work experience required•5+ years of proven work experience in customer marketing, customer advocacy, or similar role (preferably in a B2B SaaS environment)•You have a passion for storytelling and have a true curiosity around customers, their challenges, usage...


  • Columbia, United States Club Car Wash Full time

    Job DescriptionJob DescriptionCOMPANY PROFILEClub Car Wash is one of the fastest growing tunnel car wash companies in the United States. We currently operate 150+ stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma, Nebraska, Wisconsin, Texas, Arkansas, and Tennessee with plans of expanding to several other markets. With this type of growth, there...

  • IT Support Specialist

    2 weeks ago


    Columbia, United States Rohde & Schwarz Full time

    We are looking for a highly motivated IT Support Specialist to join our Americas Information Technology (IT) team and the Global ServiceDesk team. The position will be based out of Columbia, MD and will deliver Level 1 support for Rohde and Schwarz users worldwide. This position offers a fantastic growth and learning opportunity to be part of a dynamic and...


  • Columbia, United States Socket Telecom, LLC Full time

    Job DescriptionJob DescriptionDescription:SUMMARY: This is an entry-level Technical Support Representative position. This role will provide quality technical support to current Socket customers via phone, fax, and email. Responsibilities included troubleshooting, problem solving, documentation of customer interaction, new user setups and contributing to the...


  • Columbia, United States Socket Full time

    Job Type Full-time, Part-time Description SUMMARY: This is an entry-level Technical Support Representative position. This role will provide quality technical support to current Socket customers via phone, fax, and email. Responsibilities included troubleshooting, problem solving, documentation of customer interaction, new user setups and contributing to the...


  • Columbia, United States Oracle Full time

    As a member of this fast-paced, groundbreaking database/applications company, work with the team to deliver real time 24 x 7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support Support Technician, Technician, Technical Support, Support, Technology


  • Columbia, United States SIOS Technology Full time

    Job DescriptionJob DescriptionSalary: $15 - $20Job Description:  SIOS Technology Corp. is seeking talented Customer Experience Interns to join our fast-paced, agile and fun CX  team at the R&D office located on the University of South Carolina campus (Columbia, SC). Under supervision, you will: Provide day-to-day support to customers with valid support...


  • Columbia, United States SIOS Technology Full time

    Job DescriptionJob DescriptionSalary: $15 - $20Job Description:  SIOS Technology Corp. is seeking talented Customer Experience Interns to join our fast-paced, agile and fun CX  team at the R&D office located on the University of South Carolina campus (Columbia, SC). Under supervision, you will: Provide day-to-day support to customers with valid support...


  • Columbia, United States Howard Property Management Full time

    **Job Overview**: **Duties**: - Greet and assist visitors in a friendly and professional manner - Answer and direct phone calls using multi-line phone systems - Provide administrative support such as data entry, filing, and document preparation - Assist with proofreading documents for accuracy - Handle customer inquiries and provide excellent customer...

  • IT Support Technician

    Found in: Talent US C2 - 2 weeks ago


    Columbia, United States EquipmentShare Full time

    EquipmentShare is Hiring an IT Support TechnicianEquipmentShare searching for an IT Support Technician for our Corporate office in Columbia, MO to support our IT team as the department continues to grow.EquipmentShare seeking an IT Support Technician for our Corporate office in Columbia, MO, with the option of remote work, to provide basic to advanced...


  • Columbia, United States CareerBuilder Full time

    YOUR ROLE: The Cloud Application Support Engineer will play a critical role in achieving our mission to turn our customers into fans! As the first line of defense for new and existing customers to field product questions, incidents, and feature requests, your ability to understand customer problems and invoke a sense of assurance is critical to the core...

  • Technical Support Specialist

    Found in: Appcast US C2 - 4 days ago


    Columbia, United States Core Technology Solutions Full time

    Our client, a leading insurance organization in Columbia, SC, is seeking talented Technical Support Specialists to join their team!If you are a technical support professional with strong communication and technical support skills and are looking for an opportunity for career growth with one of the largest employers in South Carolina, this may be the place...