Customer Service Adviser

2 weeks ago


Columbia, United States Kenneth Clark Co Full time
Job DescriptionJob Description

**About Us:** 

At Kenneth Clark Co, we pride ourselves on delivering exceptional service to our customers. As a leading provider in freight brokerage industry, we are dedicated to meeting and exceeding the needs of our clients while maintaining a positive and supportive work environment for our team members.

 

**Job Overview:** 

As a Customer Service Specialist, you will play a key role in ensuring customer satisfaction by assisting with order processing, addressing inquiries, and providing support to our sales team. This position offers an exciting opportunity to engage with both existing and prospective customers while contributing to the success and growth of our business.

 

**Key Responsibilities:** 

- Communicate with customers to follow up on orders, provide updates, and address any concerns or inquiries.

- Process and enter orders accurately and efficiently into our system.

- Collaborate with sales representatives to support their efforts and provide assistance as needed.

- Maintain and update customer records, ensuring accuracy and compliance with company policies.

- Assist with onboarding new customers and provide ongoing support throughout their journey with us.

- Prepare and distribute necessary documentation, reports, and other materials as requested.

- Uphold our commitment to exceptional customer service and professionalism in all interactions.

 

**Qualifications:** 

- High school diploma or equivalent; associate's degree preferred.

- Previous experience in customer service or a related field is a plus.

- Strong communication skills, both verbal and written.

- Excellent attention to detail and organizational abilities.

- Proficiency in MS Office applications and CRM software preferred.

- Ability to work effectively in a fast-paced environment and multitask with ease.

 

**Benefits:** 

- Competitive hourly wage

- Comprehensive benefits package including health insurance, retirement plans, and more

- Opportunities for career advancement and professional development

- Positive and collaborative work culture with supportive team members

 

**How to Apply:** 

Ready to join our team? Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for this role. We look forward to hearing from you

Company DescriptionKenneth Clark Co’s mission is to redefine freight shipping, by delivering exceptional value to our clients every day through proactive communication, competitive and transparent pricing, and unwavering reliability. We aim to set new standards in the industry, by surpassing expectations with innovative solutions and an unyielding commitment to excellence.Company DescriptionKenneth Clark Co’s mission is to redefine freight shipping, by delivering exceptional value to our clients every day through proactive communication, competitive and transparent pricing, and unwavering reliability. We aim to set new standards in the industry, by surpassing expectations with innovative solutions and an unyielding commitment to excellence.

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