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Customer Service Manager

4 months ago

Monroe, United States Piggly Wiggly | A C&S Family of Companies Full time

The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.

**Description**
- Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels
- Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
- Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
- Selection, training, development and scheduling of front-end associates
- Complete all necessary paperwork relating to Department
- Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
- Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
- Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
- Performs self internal audits to ensure adherence to all polices and procedures
- Finish and retain reports/ logs needed for store audit and state inspection purposes
- Perform tasks as assigned by the Store Manager or Assistant Store Manager
- Travel Required:No

**Environment**
- Store : Grocery Warehouse (50F to 90F)

**Skills**
- Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
- Special Skills : Basic computer skills; Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
- Physical abilities: : Occasional amounts of walking, balancing, and kneeling; Frequent amounts of pushing and pulling loads up to 35 lb, crouching, and feeling; Constant amounts of standing, lifting and carrying loads up to 40 lb, stooping, reaching, handling, talking, and hearing; Occasional work in a variety of temperatures; Operation of Cash Register or EZ-Scan, Scanner, Computer, Telephone System, Scale, Currency Counter, Calculator
- Other: : Working knowledge of all store systems including POS, receiving, payroll and scheduling, pallet jack certification etc.
- Other: : Ability to read, write, and perform basic math functions
- Other: : Handle money, checks, and other media and distinguish between various forms of currency

**Years Of Experience**
- 0-2 : 1-3 years previous retail experience in the are of the front end preferred

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Experience level:

- 1 year

Shift:

- Morning shift

Weekly day range:

- Every weekend
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Computer skills: 1 year (required)
- Microsoft Excel: 1 year (required)

Work Location: In person