Service Manager

3 weeks ago


Fontana, United States Fontana Mazda Full time

The Service Manager is responsible for creating lifetime customers by delivering an unsurpassed customer experience. Runs an efficient and profitable Service Department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

**DUTIES AND RESPONSIBILITIES**:

- Forecast and meet goals and objectives for the department.
- Establish and maintain harmony and teamwork with all other departments.
- Prepare and administer an annual operating budget for the service department.
- Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Ability to manage 15-20 employees in the Service Department.
- Carry out management responsibilities in accordance with the Company’s policies and applicable laws.
- Hire, train, motivate, counsel, and monitor the performance of all service department staff.
- Direct and schedule the activities of all department employees and monitor payroll records.
- Provide technical assistance to employees as needed.
- Conduct meetings with department employees and attend other Company/Management meetings.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Serve as liaison with factory representatives.
- Handle customer complaints and maintain high customer satisfaction standards.
- Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances. Quality-check completed jobs.
- Keep abreast of new equipment and tools available and recommend purchases.
- Ensure that the work areas and customer waiting area are kept clean and inviting.
- Control the performance of the department using: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
- Maintain reporting systems required by general management and the factory.
- Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per Service Advisor, etc.
- Ensure that customers' service files are up-to-date and are readily available for reference.
- Monitor the location and care of shop tools.
- Collect accounts receivable for service work.
- Follow up on parts department orders to ensure parts availability.

Pay: $100,000.00 - $150,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Vision insurance

Shift:

- 8 hour shift

License/Certification:

- Driver's License (required)

Work Location: In person



  • Fontana, United States Fontana Chrysler, Dodge, Ram, Jeep Full time

    Overview: - The E**xpress** **Service Advisor** is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for express repair matters, the **Express** **Service Advisor** must listen and thoroughly understand customer problems, arrange for appropriate...


  • Fontana, United States Rush Enterprises Full time

    The **Mobile Service Technician** is responsible for maintaining the fleet for clients and to handle service calls at client locations. Provide service to our customers while maintaining exceptional customer service. This can include: cleaning, maintenance, visual inspection, and removal of parts and attachments. Installation with the help of proper manuals,...


  • Fontana, United States CPM San Bernardino Full time

    Creative Perspectives is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as an Entry Level Customer Service Representatives and advance their careers. We are one of the fastest-growing consulting firms in the area, so we need a self-motivated Entry Level...


  • Fontana, United States ANDY GUMP, INC. Full time

    * Fontana, CA, USA * Hourly * Full Time *Medical, Dental, Vision, PTO, Life Ins. 401k with employer match* **Job Summary:** Drive service truck to various job sites, clean/empty portable restrooms and maintain them to Andy Gump, Inc. quality standards. Represent our company in a friendly and professional manner. Use NAV mobile app daily to...


  • Fontana, United States Morphius Corp Full time

    We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: Manage...

  • Claims Manager

    2 days ago


    Fontana, United States Digi-Me Company Full time

    Error loading media: File could not be played Overview Join our team at TCI Transportation, a premier provider in transportation services known for our commitment to excellence and a track record of efficiency and reliability. Responsibilities Responsibilities We pride ourselves on maintaining a culture of safety, professionalism, and customer...


  • Fontana, United States DSV Full time

    * 3PL Lead Customer Service Representative If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** In 1976, ten independent hauliers joined forces and founded DSV in Denmark....


  • Fontana, United States Life Skills Training and Educational Programs Full time

    **Join our team and make a difference in people’s lives! LifeSTEPS is committed to build thriving communities by empowering individuals and families through supportive housing and services.** We are seeking a highly motivated **Director of Social Services & Program Coordinator** who will: - Empower low-income individuals and families to flourish by...

  • Claims Manager

    7 days ago


    Fontana, United States TCI Transportation Full time

    Join our team at TCI Transportation, a premier provider in transportation services known for our commitment to excellence and a track record of efficiency and reliability. We pride ourselves on maintaining a culture of safety, professionalism, and customer satisfaction. To continue our tradition of outstanding service, we are seeking an experienced Claims...

  • Rental Manager

    3 days ago


    Fontana, United States Great Western Leasing & Sales LLC Full time

    **Great Western Trailer (GWT) **is a leader in serving the semi-trailer rental market and is immediately hiring a Rental Sales Manager motivated by success to join our talented team of Rental Sales professionals. **What’s in it for you?** - Mon-Fri work schedule. - Company-paid health insurance option including dental/vision/life insurance. - Receive paid...


  • Fontana, United States UCI Inc Full time

    Candidates must possess integrity, character and exemplary ambition for success. The Entry Level Management position is considered an entry level position, meaning thorough training is provided. It has been a wonderful start for many of our executives' right out of college! We have a strict organic growth policy which provides all team members with ample...


  • Fontana, United States CPM San Bernardino Full time

    Job DescriptionJob DescriptionWe are seeking a candidate with a background in project management/direct marketing to join our team as a Sales Manager Trainee . We are looking to add 4-5 new consultants to our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities as...


  • Fontana, United States Fontanachamber Full time

    **Retail Client Service Coordinator II** by | Jan 24, 2022 If working closely with clients AND cars sounds like your jam, then tune in we may be playing your song. Of course, we dont JUST mean cars we mean all vehicles, and we dont mean just ANY client, we mean the accounts that make up Manheims portfolio of amazing customers. You may know Manheim as part...


  • Fontana, United States Cargo Jet Logistics Inc. Full time

    **About Us:**Cargo Jet Logistics is a leading third-party logistics (3PL) company dedicated to providing top-notch transportation and logistics solutions. With a strong focus on efficiency, reliability, and customer satisfaction, we serve a wide range of industries, ensuring their cargo reaches its destination safely and on time. This is a remote position,...


  • Fontana, United States Cargo Jet Logistics Inc. Full time

    **About Us:**Cargo Jet Logistics is a leading third-party logistics (3PL) company dedicated to providing top-notch transportation and logistics solutions. With a strong focus on efficiency, reliability, and customer satisfaction, we serve a wide range of industries, ensuring their cargo reaches its destination safely and on time. This is a remote position,...


  • Fontana, United States Kaiser Permanente Full time

    **Job Summary**: Works collaboratively with an assigned panel of physicians to manage the patients specialized needs. The managing team does differ according to the chronic disease. Duties include assessment to identify member needs and development of specific care management plan to address needs. In conjunction with the Physician, implements care/treatment...

  • Business Manager

    2 weeks ago


    Fontana, United States CPM San Bernardino Full time

    Job DescriptionJob DescriptionWe're a leading management and consulting firm in the San Bernardino area. We are looking for innovative, team-oriented individuals who enjoy working with others and maintaining relationships with our prestigious clientele to join our team as an Entry Level Business Manager.Purpose of Position:The main focus of this position...

  • Business Manager

    5 days ago


    Fontana, United States CPM San Bernardino Full time

    Job DescriptionJob DescriptionWe're a leading management and consulting firm in the San Bernardino area. We are looking for innovative, team-oriented individuals who enjoy working with others and maintaining relationships with our prestigious clientele to join our team as an Entry Level Business Manager.Purpose of Position:The main focus of this position...


  • Fontana, California, United States DPDHL Full time

    Quality Assurance Opportunity with DHL for an exciting new line of Medical Device business in Fontana, CA (onsite position).Experience Desired in these areas:Medical Device Warehousing & DistributionManufacturing Component Part InspectionsFreezer/Cooler Storage & Temperature MonitoringClean Room Maintenance & Particulate MonitoringQuality Assurance Manager...


  • Fontana, California, United States Fontana Chrysler, Dodge, Ram, Jeep Full time

    Overview: The Express Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for express repair matters, the Express Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and...