Service Manager
3 weeks ago
The Service Manager is responsible for creating lifetime customers by delivering an unsurpassed customer experience. Runs an efficient and profitable Service Department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
**DUTIES AND RESPONSIBILITIES**:
- Forecast and meet goals and objectives for the department.
- Establish and maintain harmony and teamwork with all other departments.
- Prepare and administer an annual operating budget for the service department.
- Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Ability to manage 15-20 employees in the Service Department.
- Carry out management responsibilities in accordance with the Company’s policies and applicable laws.
- Hire, train, motivate, counsel, and monitor the performance of all service department staff.
- Direct and schedule the activities of all department employees and monitor payroll records.
- Provide technical assistance to employees as needed.
- Conduct meetings with department employees and attend other Company/Management meetings.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Serve as liaison with factory representatives.
- Handle customer complaints and maintain high customer satisfaction standards.
- Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances. Quality-check completed jobs.
- Keep abreast of new equipment and tools available and recommend purchases.
- Ensure that the work areas and customer waiting area are kept clean and inviting.
- Control the performance of the department using: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
- Maintain reporting systems required by general management and the factory.
- Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per Service Advisor, etc.
- Ensure that customers' service files are up-to-date and are readily available for reference.
- Monitor the location and care of shop tools.
- Collect accounts receivable for service work.
- Follow up on parts department orders to ensure parts availability.
Pay: $100,000.00 - $150,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
License/Certification:
- Driver's License (required)
Work Location: In person
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