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Business Analyst Technical Specialist

4 months ago

Morton, United States Caterpillar Full time

**Career Area**:
Strategy

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**The Opportunity**

As a Business Analyst, you will be responsible for supporting our parts facilities that utilize the SAP Customer Relationship Management Billing & Global Trade Services modules within the Product Support & Logistics Division. You will perform various assignments to resolve system issues, drive root cause corrective actions, provide business requirements to solve business problems through system and process enhancements, and improve operational efficiencies for the various activities at our parts facilities.

**Job Duties**

Provide leadership guidance and production support for existing parts facilities by:

- Investigating and resolving customer system and process issues & inquiries
- Driving root cause corrective action is taken with process and IT support teams
- Creating and providing training to end users
- Develop and execute testing for system fixes and enhancements
- Providing off-shift support
- Prepare and lead meetings with facility superusers, preparing agenda, documenting issues and follow-up on tasks and assignments
- Participate in system conversion projects, providing leadership and guidance on support conversation activities
- Ensure compliance with SOx controls
- Work with cross functional business and IT teams
- Lead ongoing transformation and other initiatives as a business analyst

**Basic Requirements**:

- Hold a relevant degree (Business or Technical) or 3+ years of progressively complex experience
- Comprehensive knowledge of and experience executing project management methodologies and techniques Excellent communication, organization, interpersonal, teaming, leadership, follow through and attention to detail skills
- Technical experience in data analysis/analytics, SQL, and reporting development
- General SAP experience and more specifically with Billing, Pricing & Global Trade Services
- Process and system improvement experience
- Inbound/Outbound Shipping and/or Trade Compliance experience
- Sets challenging targets and prioritizes to achieve results skills
- Has good business and judgment skills

**Additional Information**:
**Employee benefit details**

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

**Final details**

LI

**Posting Dates**:
May 6, 2024 - May 21, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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