Assistant Manager

4 weeks ago

Lake Zurich, United States Dovenmuehle Mortgage, Inc. Full time

**Assistant Manager**

Full time; Exempt

Location; Lake Zurich, IL, US

**Department**:Claims

**On-Site role located in Lake Zurich, IL**

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

**General Description**:
Provides supervisory support and leadership to department by monitoring and prioritizing workflow, handling escalated or complex issues, and serving as an expert on the services and procedures of the department.

**Essential Functions and Duties**:

- Oversee escalated or more complex cases and provide problem resolution leadership. Facilitate escalated issues with management and/or other departments as appropriate.
- Coordinate, monitor, and manage distribution of workflow to maximize productivity and use of resources, including handling overflow and understaffed areas.
- Identify and communicate to management issues concerning staffing, workflow, clients, procedures, etc.
- Make recommendations in hiring, firing, advancement, promotion, or any other change of status of department.
- Train new employees and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge.
- Work with management to set productivity goals; evaluate employee productivity against department standards.
- Monitor employee work to ensure employee professionalism, knowledge, and competency align with organizational standards; ensure department as well as regulatory requirements are strictly adhered to.
- Coach and counsel employees as appropriate; document performance and conduct issues; complete annual review process as assigned.
- Prepare timely and accurate responses to all internal and external audits, compliance reviews, requests for information, etc., ensuring information is provided in accordance with organizational policy and standards as well as regulatory requirements.
- Communicate and work with Human Resources on conflict management and employee engagement issues.
- Prepare and submit departmental reports to management and to departments as needed.
- Perform quality control initiatives, review, and test quality control data, and address/correct any deficiencies.
- Assist in any special projects assigned to the department. Serve as department lead and represent the department on special projects.
- Coordinate and facilitate staff meetings.
- Assist department management in identifying, communicating, and implementing departmental standards and practices.
- Identify and facilitate learning and team-building opportunities.
- Maintain high levels of cooperation and rapport with team members to promote accurate and efficient operations and service; maintain visible presence and availability throughout the department.
- Demonstrate understanding of leadership principles through professional conduct and serving as a role model for expected standards of conduct and ethics.
- Formulate and communicate suggestions that may improve profitability and/or productivity.
- Successfully complete annual regulatory compliance training.
- Performs other related duties as assigned.

**Department Specific/Additional Duties**:

- Prepares and submits the claim package to FHA and VA.
- Prepares and submits request for reimbursement of advances/expenses to the investor.
- Ensure that all claims are calculated and completed within FHA and VA regulations and state laws.
- Research, analyze, and resolve advance discrepancies on foreclosed loans after the claim settlements have been applied to reduce losses.
- Handle the training of newly assigned staff members in the preparation and completion of claims process.
- Conduct a review of all claim files in the department to ensure compliance.

**Required Qualifications**:

- Bachelor's Degree or equivalent.
- 5 + years of management experience: 5 + years of mortgage servicing, mortgage insurance claims and processes and REO.
- PC skills; Microsoft Office (Excel, Word, PowerPoint); LPS /MSP system.
- Strong communication, interpersonal, and organizational skills; time management skills; professional demeanor and leadership qualities; good figure aptitude.

**Preferred/Other Qualifications**
- Knowledge of mortgage default compliance regulations; Foreclosure, bankruptcy & loss mitigation knowledge.

**Physical Demands and Work Environment**:
The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.

The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwis

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