Coordinator - Interim Housing Services, Overnight

2 weeks ago

Los Angeles, United States Downtown Women's Center Full time

**Summary**:
DWC’s mission is to end homelessness for women in greater Los Angeles through housing, wellness, employment, and advocacy. DWC has recently launched the Every Woman Housed Initiative to mobilize housing solutions for unaccompanied women and women with children residing without shelter in the Skid Row neighborhood of Los Angeles. The key components of this initiative are outreach and intake, short-term housing responses, and long-term housing solutions.

The role of the Interim Housing Services Coordinator is to assist with onsite service coordination between healthcare staff, meals distribution, and case management. This includes direct support to women residing onsite, ensuring their access to facilities and resources, and providing support and crisis intervention as needed.

**Essential Functions**
- Help coordinate and track daily Interim Housing operations, including serving as the point person for coordination of services onsite, health screenings, meal distribution, curfew compliance, and implementing program protocols
- Provide direct services including connecting participants to case management services, providing referrals, providing meals, hygiene products, clothing and other necessities
- Ensure a safe and welcoming environment: respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and follow guidelines to maintain structure and safety for participants
- Ensure that all safety protocols are being followed, including proper hygiene and sanitization, and use of personal protective equipment
- Distribute resources directly to participants as appropriate
- Assist with outreach to develop new resources as directed
- Assist with Interim Housing tracking and data entry as needed, including attendance logs, daily shift logs, and other documentation
- Other duties as assigned to support the mission of the organization
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Competencies**
- Knowledge of issues related to women’s poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred
- Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members and volunteers
- Ability to exercise and model good judgment, teamwork and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques within DWC guidelines
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Strong written and oral communication skills required
- Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines
- Great crisis intervention skills and an ability to de-escalate escalated clients in a trauma informed manner

**Supervisory Responsibility**
This position does not have any supervisory responsibilities.

**Work Environment**

DWC’s Interim Housing Program is staffed seven days per week 24hrs/day to provide supportive services to homeless and low-income women residing in the program. DWC is seeking a highly personable, compassionate, and team-oriented person to provide direct service provision for our Interim Housing. As an Interim Housing team-member you will work to create a safe and welcoming environment that meets the immediate needs of Interim Housing participants. This position will be responsible for the organization and implementation of the Interim Housing services during open hours which may include but are not limited to: coordination of services and enrichment activities, crisis intervention, identifying program needs for participants, assistance with meal coordination/health checks. This position reports directly to the Interim Housing Program Supervisor.

**Physical Demands**

Carry and deliver meals

Ability to operate computer, phones, fax and printer

Move furniture to assist with set-up/take-down, including but not limited to tables, chairs, and cots

**Position Type and Expected Hours of Work**
This is a Full-Time position. Position schedule is Monday to Friday 11pm-7:30am.

**Travel**
Minimal traveling may be required for activities, meetings and/or trainings as directed

**Work Remotely**:
No, must be on-site only

**Pay Range**:$21.86

**Required Education and Experience**
- High school diploma or GED.
- Direct service experience with high risk/high need populations and/or history of employment in customer service required; Experience in a multi-service nonprofit is a plus
- Oral and written fluency in both Spanish and English preferred

**Additional Eligibility Qualifications**
- Must be a California resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
- Must provide documentation of a negative TB rest

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