Transition Specialist

3 days ago


Arlington, United States USO Full time

**Why join our team?**

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job - it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

- The USO is a Certified Great Place to Work 2023-2024
- 93% feel good about the ways we contribute to the community.
- 93% are proud to tell others they work here.
- 88% feel their work has special meaning: this is not "just a job."
- 89% feel that when you join the company, you are made to feel welcome.
- 91% feel people here are treated fairly regardless of their race.
- 87% feel people here are treated fairly regardless of their gender.

The Transition Specialist is responsible for the delivery of USO transition services and programs to service members and their spouses.

**Principal Duties and Responsibilities (*Essential Duties)**
- Maintain comprehensive records of customer engagement by meticulously managing account information with customer relationship management (CRM) software and monitor the progress of individual clients to facilitate the achievement of their desired outcomes.*
- Develop and/or maintain strong, positive, and beneficial local relationships with USO center and military installation staff in support of Service Members and their families. *
- Engage with program participants using softphone and/or video teleconferencing software to take messages, schedule appointments, conduct meetings, and/or offer personalized services, information, within designated focus areas.*
- Design Individual Action Plans utilizing trusted partner resources and community connections to assist in meeting individual and/or family goals.*
- Collaborate with appropriate local center staff for cross promotion of USO programs and services. When appropriate, represent the organization at scheduled events and outreach programs as assigned by leadership.*
- Promote and gather feedback through survey and data collection and enter into USO’s data collection system.*
- Support local program awareness through outreach and presentations to relevant local military audiences regarding program and services.
- Assist with conducting needs assessments and compiling performance metrics related to the delivery and quality of USO’s transition services.
- Other duties as assigned.

**Job Specifications**
- High School Diploma or equivalent required. Postsecondary coursework in business, communications, or human resources preferred.
- 2-4 years work experience in a customer service or administrative support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
- Previous case or account management experience preferred.
- Experience with call center operations, sales, and/or customer relationship management CRM software (salesforce preferred) and/or softphone software or technology.
- Proven ability to adhere to Standard Operating Procedures (SOPs) while consistently meeting and exceeding quota targets, demonstrating a strong commitment to quality and efficiency in all tasks and responsibilities.
- Demonstrates exceptional oral and written communication skills; can convey complex ideas clearly across various mediums, foster collaboration within the team and with stakeholders, and articulate organizational information persuasively to diverse audiences in formal presentations, meetings, and professional settings.
- Exceptional customer service skills, characterized by a customer-centric approach, active listening, empathy, and the ability to effectively address inquiries, concerns, and needs, fostering positive experiences and long-term relationships with clients and stakeholders.
- Ability to interact with USO Leadership, the general public, and military audiences at a variety of levels with integrity and professionalism. Ability to assess and communicate what can and cannot be done by USO’s transition services.
- Strong organizational skills. Ability to effectively manage tasks, prioritize workload, and maintain meticulous records and attention to detail in a fast-paced environment, ensuring timely completion of projects and tasks.
- Demonstrated proficiency in meticulously documenting customer interactions with accuracy and detail, utilizing effective record-keeping systems and communication tools to ensure comprehensive documentation, facilitate continuity of service, and provide valuable insights for analysis and improvement.
- Proven ability to influence and persuade others, employing effective communication and interp



  • Arlington, United States USO Full time

    Job DescriptionJob DescriptionWhy join our team?With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education...


  • Arlington Heights, United States Kenneth Young Center Full time

    **Transition Specialist-Lake County** You are key to our vision: Together We Thrive. At Kenneth Young Center, our staff come together with volunteers, community partners, and the people we serve to create holistic systems of care through interwoven behavioral health programs, older adult services, and community health initiatives. Our team welcomes and...


  • Arlington, United States DEFTEC Corporation Full time

    Job DescriptionJob DescriptionCommercial Transition Administrative SpecialistDEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and...


  • Arlington, United States DEFTEC Corporation Full time

    Commercial Transition Administrative SpecialistDEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated,...


  • Arlington, United States DEFTEC Corporation Full time

    Job DescriptionJob DescriptionCommercial Transition Administrative SpecialistDEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and...


  • Arlington, United States DEFTEC Corporation Full time

    Commercial Transition Administrative SpecialistPOSITION OVERVIEWDEFTEC Corporation is seeking a candidate who will serve as the Sr. Executive Assistant to the DARPA Chief of Commercial Strategy and will work as part of an exciting team to provide daily administrative and executive support to the Commercial Strategy leadership team and help advance the...


  • Arlington, United States Paycom Full time

    Job DetailsLevel Experienced Job Location DC Office - Arlington, VA Position Type Full Time Education Level Bachelor's Degree Travel Percentage Up to 50% Job Category Client Setup & Service Description This position has a starting salary of $62,500 per annum with an uncapped commission plan. Paycom provides employees health insurance at an employee cost of...


  • Arlington, United States Booz Allen Full time

    Fire and Emergency Services Specialist **The Opportunity**: Our federal client is planning and executing actions to cease using aqueous film forming foam (AFFF). This position will provide policy and program oversight support for the federal client’s efforts to procure and transition to the new fluorine-free firefighting (F3) products, including ensuring...


  • Arlington, United States QualX Corporation Full time

    **Overview** The Administrative Specialist supports the WHS/DoD Transition Team and serves as a central office to coordinate and provide all logístical and administrative support related to Pentagon access and processing for the President-elect Agency Review Team, departing officials and incoming senior officials and other appointees hired as a result of...


  • Arlington Heights, United States Township High School District 214 Full time

    This work involves close interaction with case managers and adult service agencies to coordinate the students transition from school to work and adult services. A Job Placement Specialist provides a school-based service, designated by an Individualiz Specialist, Placement, Case Manager, Staff, Transportation, Healthcare


  • Arlington, United States ICF Full time

    Transportation Data Specialist **Location**: Arlington, VA About ICF’s Transportation Practice ICF’s Transportation Practice specializes in addressing complex planning, policy, and program issues at the nexus of transportation and the environment, energy, and communities. ICF’s work focuses on integrated approaches that support sustainable...


  • Arlington, United States Andworx Full time

    Andworx is hiring a Correspondence Specialist who is a motivated self-starter with excellent verbal and written communication skills to assist with correspondence, records, and information management activities in partnership with our federal customer's senior leadership. As a candidate, you are laser focused on the details, passionate about processes and...


  • Arlington, United States StraighterLine, Inc. Full time

    At StraighterLine we are on a mission to help students succeed! **About Us** StraighterLine is a brand focused on student success in online higher education. The Customer Support Specialist is a critical member of the Support Services Team as the main point of contact for active learners navigating their journey post enrollment through course completion &...


  • Arlington, United States Booz Allen Hamilton Full time

    Fire and Emergency Services Specialist The Opportunity: Our federal client is planning and executing actions to cease using aqueous film forming foam (AFFF). This position will provide policy and program oversight support for the federal client's efforts to procure and transition to the new fluorine-free firefighting (F3) products, including ensuring that...


  • Arlington, United States Andworx Full time

    Andworx is hiring a Correspondence Specialist who is a motivated self-starter with excellent verbal and written communication skills to assist with correspondence, records, and information management activities in partnership with our federal customer's senior leadership. As a candidate, you are laser focused on the details, passionate about...


  • Arlington, Virginia, United States ACT1 Federal Full time

    Senior Business and Financial Operations Specialist at ACT1Are you ready to make a difference in your career? Join the energetic team at ACT1 as a Senior Business and Financial Operations Specialist. Dive into challenging projects and be part of a company that is driven by bold and creative solutions for our clients across Aviation, International Security...


  • Arlington, United States U.S. Department of Justice Full time

    Summary JUDICIAL SECURITY DIVISION / ARLINGTON, VA The selectee of this position serves as a Supervisory Intelligence Research Specialist. You will be responsible for for the overall management, direction, supervision, and Coordination of the Analysis Branch, Office of Protective Intelligence. The Analysis Branch is responsible for analyzing and evaluating...


  • Arlington, United States U.S. Department of Justice Full time

    Summary The selectee of this position serves as a Personnel Security Specialist responsible for performing a variety of developmental assignments in support of the overall work of the organization and under closer supervision than will normally be received at the full performance level. Assignments will become progressively more difficult until the...


  • Arlington, United States U.S. Department of Justice Full time

    Summary The selectee of this position serves as a Supervisory Personnel Security Specialist responsible for directing and managing the USMS Personnel Security Program.. This position is located in the Tactical Operation Division / Arlington, Virginia. This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a...


  • Arlington, United States U.S. Department of Justice Full time

    Summary As a Supervisory IT Specialist you will serve as Program Manager responsible for for executing IT projects in support of the Program Operations Division and the USMS Strategic Plan. This position is located in the Information Technology Division / Arlington, Virginia. This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who...