Hotel Front Desk Agent

2 weeks ago


Fitchburg, United States Hatchery Hill Hotel Full time

Hotel Front Desk Agent responsibilities include registering guests, making/managing reservations and providing information about rooms, rates and amenities. We are looking to expand our team for all shifts, 7:00 am to 3:00 pm (weekends only), 3:00 pm to 11:00 pm and 11:00 pm to 7:00 am which would include weekend hours. We are looking for motivated individuals with the passion to learn, highly organized, great customer service, ability to work under pressure and dependablity.

**Starting wage for this position is $14.00 to $17.00 per hour but final wage is based on experience**

**Responsibilities**
- Provide potential guests information about our hotel, available rooms, rates and amenities
- Perform all tasks related to checking guests in and out of the hotel
- Manage online and phone reservations
- Welcome guests to the hotel upon arrival
- Register guests and collect necessary information while doing so
- Respond to guest complaints in a timely and professional manner
- Liaise with our housekeeping staff and maintenance staff
- Customer service experience a plus

Prior hotel experience is preferred.

Work Remotely
- No

Pay based on experience

**Job Type**: Part-time

Pay: $14.00 - $17.00 per hour

Expected hours: 20 - 34 per week

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Rotating weekends
- Weekends as needed

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

Work Location: In person


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