Bilingual Service Coordinator
2 months ago
**Position Summary**:
The Bilingual Service Coordinator is primarily responsible for providing continuous coordination of culturally specific services for Latino immigrant victims seeking services with the HRM. This position is responsible for welcoming and orienting new residents to the program; providing crisis intervention and safety planning; developing a culturally relevant intervention strategy; and connecting clients to basic needs and social support systems. The primary role of the Service Coordination department is to remove barriers so that survivors have a clear path to their goals. Offsite visits are part of the job. This position is also responsible for providing rotating coverage on the 24 hour hotline. Participants in the Service Coordination department are all victims of Intimate Partner Violence and have experienced complex traumatic events that shape how they interact with the people around them. The Service Coordinator must have a firm understanding of trauma, the effects of trauma, engaging traumatized people, and must be comfortable working in a Voluntary Services program model.
This position is based at the Argonne Drive campus in Baltimore, with approximately 60% of the time spent at the Argonne Drive campus in Baltimore City, 20% of time spent at the Highlandtown office location, and 20% of time spent in travel around Baltimore City and Baltimore County.
**Primary Responsibilities**:
- Provide comprehensive and culturally relevant coordination of services for a caseload of approximately 15-20 Latino immigrant participants referred from HRM 24 hour hotline, other HRM departments, and self referral through walk -in. Work with participants to make introductory contact within 24 hours of receiving case assignments, provide a thorough assessment of needs through a modified bio-psycho-social assessment, create a comprehensive and culturally relevant service plan with timeline for completion, coordinate with internal and external providers of services, and follow up with participants after closing of case file.
- Assess safety needs, make recommendations for action to improve or maintain safety.
- Gather and synthesize information on participant from agency sources and from significant recent and current community support systems.
- Work with participants to clearly identifying support people in the participant?s life and how they might contribute to the participant achieving goals.
- Guide and support participants to increase self-sufficiency skills, safety, education on domestic violence, and problem solving in group and one-on-one settings. Educate participants on American processes and systems including teaching self-advocacy skills and advocating on behalf of participants when necessary to achieve participant goals.
- Maintain paper and electronic case files in keeping with program standards.
- Assess participant?s mental health and substance abuse needs, make recommendations for further treatment and coordinate a plan for addressing those needs that respects the cultural beliefs of participants.
- Coordinate participant?s use of agency and community services to provide comprehensive and unduplicated services that maximize participant success, including organizing team meetings as necessary.
- Provide or arrange for interpretation services as necessary.
- Visit participants in home environments that have been determined to be safe.
- Participate in Service Coordination Team meetings and make recommendations concerning individual participant?s eligibility for financial assistance and expected termination date from the program.
- Participate in Team meetings to discuss outreach and services in the Latino community. Assist with coverage of the community walk in site.
- Assist participants in planning for exit from program, including connecting participants with other agency services and outside local resources.
- Provide admissions screening for participants seeking to enter HRM Residential programs and make recommendations for admissions decisions, including placement assistance for Risk One victims who may require emergency shelter.
- Educate residents on community and agency resources and helps make connections to said resources. Shares resources with Service Coordination team.
- Provide one on one counseling for participants in crisis and to help participants resolve conflict.
- Distribute material goods in accordance with program procedure such as clothing, bus tokens, and personal hygiene supplies.
- Provide relief and back-up coverage in emergency and urgent situations if required.
- Nothing in this job description restricts management?s right to assign or reassign duties and responsibilities to this job at any time._
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