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Bilingual Customer Service Representative

3 months ago

Lombard, United States Guard Home Warranty Full time

Hours: 10-7 Monday through Friday

Mandatory overtime on Saturdays

You will be responsible for the following tasks:
Answering customer service phone calls

Routing the call to the appropriate party

Assisting customers with basic customer service needs

Assisting in the Home Warranty claims process by either speaking to the customer or using the claims portal to communicate with the customer on basic claim needs
- This will include:
Entering claims via a website for a customer

Answering any questions, the customer may have on the claim

Reviewing documentation provided by customer where it pertains to the claim

Communicating to the customer the resolution of a claim

Utilizing claims portal in ZOHO as needed

Discussing the outcome of the issue with the technician and gathering pertinent information to close the claim.

Price out the cost of the claim and gain approval from management to approve the claim.

Recommended Previous Experience
- 1+ years of customer service experience in the Home Warranty Industry (highly recommended)
- Computer knowledge of Word, Excel and Powerpoint
- 1+ years of customer service experience in a telemarketing environment
- Ability to work in an office environment
- 2+ years of college experience
- Fluent in Spanish and English is a requrement

Pay: $21.00 - $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Every weekend
- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- Lombard, IL 60148: Relocate before starting work (required)

Work Location: In person