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Clinical Operations Manager I

4 months ago

LuthervilleTimonium, United States Kaiser Permanente Full time

**Job Summary**:
To coordinate the delivery of quality patient care to facilitate member satisfaction with the care experience.

**Essential Responsibilities**:

- Manages clinical operations, including staffing schedules, phone access to the health care team, and patient flow.
- Is responsible for all appropriate documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, and budget variance reports.
- Ensures the appropriate level and mix of staff and effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services, within budgetary guidelines.
- Establishes performance goals and provides counseling, coaching, feedback, recognition, training and development to staff.
- Manages quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards.

**Basic Qualifications**:
Experience
- Minimum five (5) years of current clinical experience plus two years of supervisory experience required.

Education
- Graduate of accredited school of nursing
- Bachelors degree in nursing, OR Masters degree in nursing earned through a direct entry MSN program
- NOTE: Incumbents grandfathered until 11/30/2024 with this requirement:

- BSN or Bachelors degree in health care administration, other health related field, or minimum four (4) years of related experience required.
- High School Diploma or General Education Development (GED) required.

License, Certification, Registration
- This job requires credentials from multiple states. Credentials from the primary work state are required before hire. Additional Credentials from the secondary work state(s) are required post hire.
- Registered Nurse License (Maryland) within 3 months of hire OR Compact License: Registered Nurse within 3 months of hire
- Registered Nurse License (District of Columbia) within 3 months of hire
- Advanced Cardiac Life Support
- Basic Life Support
- Pediatric Advanced Life Support

**Additional Requirements**:
**Preferred Qualifications**:

- Masters degree preferred

**Notes**:

- Workdays are Monday, Tuesday, Wednesday, Thursday and Friday

PrimaryLocation : Maryland,Timonium,Lutherville-Timonium Medical Center

HoursPerWeek : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08:00 AM

WorkingHoursEnd : 04:30 PM

Job Schedule : Full-time

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : NUE-MAS-01|NUE|Non Union Employee

Job Level : Manager with Direct Reports

Job Category : Health Care & Hospital Operations

Department : Regional Office - Med Ofc Admin-New Buspractices - 1808

Travel : Yes, 10 % of the Time