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Front Office Administrator

4 months ago

Rockford, United States Independence Village of Naperville Full time

Our family owned, award winning, legacy Senior Living Community has an immediate opening for a dynamic Front Office Administrator. We offer Paid Time Off, Medical, Dental, Short-Term Disability, Term Life coverages, and a competitive salary based on experience.

This position requires excellent communication skills, an ability to be direct as well as compassionate, and a natural talent for customer service. The FOA is responsible for ensuring a positive and professional impression of our community, assisting residents, family members, and guests as needed, providingsupport and direction to staff and department heads. Working closely with the Directors, this person provides staff oversight and leadership, oversees HR, office operations, business mattersand maintains the company culture of an open and friendly environment for everyone. This position requires a professional appearance and demeanor, excellent verbal and written communication skills, the ability to manage expectations, and provide accurate information and calm direction in a multitude of situations and busy environment

**Requirements**:

- High school diploma
- 3-5 years’ experience in hospitality and/or office administration
- Experience with record-keeping, document creation, and HR procedures
- Willingness to work flexible hours
- Excellent communication and organizational skills
- Ability to work in a team environment, manage projects,and direct involved staff
- Fluent computer and keyboard skills; a general knowledge of office machines
- Proficiency in MS Office, Google Suite, and other spreadsheet, database, or presentation software

Responsibilities and Duties:

- Self-directed with a sense of urgency to complete tasks and meet deadlines
- Process and maintain all personnel, financial, and operational records
- Ability to appropriately handle sensitive and confidential information, upholding requirements for proprietary and classified information
- Create and maintain official documents, utilizing electronic systems and databases
- Project management and oversight, with the ability to delegate responsibilities across departments as needed
- Process payroll semi-monthly, gather and tabulate time records for employees daily
- HR duties include, but are not limited to: Interviewing potential new hires, processing personnel paperwork, evaluating staff performance and provide coaching/guidance as needed
- Provide a healthy, inclusive, positive atmosphere for staff, residents, and family
- Evaluate situations appropriately, provide necessary assistance and support to bring about successful resolution, able to handle difficult conversations with care and maturity
- Work with the Regional Manager to process Expense reports, Accounts Payable, and Accounts Receivable in accordance with company’s accounting standards and policies
- Ability to handle a multi-faceted job while completing normal duties

Pay: $17.50 - $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to Relocate:

- Rockford, IL 61114: Relocate before starting work (preferred)

Work Location: In person