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Customer Service Representative

1 month ago

Malvern, United States Closets By Design Full time

$1,000 sign on bonus

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.

We are looking for a self-directed, detail orientated, hardworking team player for our Front Desk Call Center.
You will need to be able to handle several incoming calls while working on other tasks. Speed, accuracy and a pleasant phone voice are vital to this position.
We are looking for someone with a positive attitude who is highly motivated with a willingness to learn. If you are mature, responsible and have the right attitude, we are happy to train

Job Duties:
Answer a high volume of incoming calls and route them accordingly
- Must be able to handle multiple phone lines and calls simultaneously
- Schedule appointments for our customers
- Make a high volume of outgoing calls to confirm consultations, installations and other items with our clients daily and as needed
- Process customer payments through electronic processing and our database
- Maintain customer records by updating account information in our database
- Forward paperwork efficiently throughout departments
- Contribute to team effort by accomplishing related tasks and results as needed

Skills and Qualifications:

- Problem Solving
- Self Directed, we know what needs to be done we need you to take the reins and do it
- Documentation Skills
- Data Entry
- Professional phone etiquette and demeanor
- Conflict Resolution; handle difficult situations and think on your feet to address client needs
- Must be able to multi-task in a fast paced environment
- Able to utilize Microsoft Word & Excel
- Must be able to pass a criminal background check (required)
- Work closely with other members of Customer Service team and maintain a positive work environment

**Benefits**:
Closets By Design is an Equal Opportunity Employer and provides paid holidays, earned vacations, 401K as well as medical, dental, vision and other voluntary insurance plans.

**Job Type**: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 24 per week

**Benefits**:

- Paid time off

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Every weekend
- Monday to Friday

Work setting:

- In-person
- Office

**Education**:

- High school or equivalent (preferred)

Work Location: In person

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