Property Manager

3 weeks ago

Baltimore, United States TRU Management LLC Full time

The primary role of the Property Manager is to implement and oversee the approved management plan for assigned property, including administration, maintenance occupancy and rent growth.

**Leadership**
- Provide leadership to the on-site staff
- Communicate key items and info to relevant parties
- Promote the mission and brand of company
- Convey company vision as needed
- Coordinate with HR, hire and train new personnel
- Oversee on-boarding and training of all on-site personnel. Ensure efficiency of staff through ongoing training, instruction, and leadership
- Set metrics for on-site staff and monitor progress regularly
- Effectively utilize performance reviews and performance improvement plans for staff. Make recommendations for changes in compensation and positions
- Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.)
- Effectively work with Regional Manager and Director of Multi-Family

**Maintenance, Operations & Capital Expenditures**
- Maintain regular daily office hours per company policy and adequate coverage on weekends and holidays as required
- Establish schedules & assign personnel for routine maintenance & emergency coverage.
- Supervise the service team
- Perform regular inspections of the grounds, building exteriors and common areas
- Record deficiencies and take necessary action within budgetary restrictions
- Conduct inspections of occupied apartments to ensure sanitary housekeeping conditions and conformance with occupancy standards
- Establish expectations for completion of general and preventative maintenance and monitor progress
- Ensure all service requests are handled appropriately and in a timely manner
- Ensure proper communication with residents regarding open work orders
- When necessary send notices of violation or vacate order to non-compliant residents
- Collaborate and implement annual Capital Improvement plan
- Monitor violations and abatements for prompt turn-around on completion
- Meet contractors and vendors and negotiate contracts for work to be done on the property
- Comply with all HUD and housing authority regulations and processes. Inform housing if and when a resident is non-compliant
- Ensure proper response and handling of all community concerns, issues and emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community

**Leasing & Marketing**
- Ensure property is rented to fullest capacity
- Work with Support team to develop and utilize marketing strategies to secure prospective residents
- Confirm that leasing staff techniques are effective
- Conduct monthly market surveys
- Monitor and analyze traffic, conversion ratios, renewal information, marketing data, etc.

**Finance**
- Collect on delinquent accounts.
- Maintain accurate records of all community transactions and submit on timely basis (i.e., rent payments, delinquency reports, move-in/move-outs, deposit accounting, credit card receipts, etc.).
- Meet financial goals, operate asset in owners’ best interest Identify opportunities to increase revenue, and other opportunities to maximize NOI.
- Assist in budget preparation
- Ensure that all rents and late fees/additional charges are collected, posted and deposited in a timely manner (All monies collected should be scanned and receipted daily).
- Input and approve invoices in system daily.
- Submit reports to support team (weekly, monthly, quarterly, etc) as directed.
- Attend monthly Performance meetings and provide additional information to support and or explain and variances in financial statement.

**Customer Service**
- Develop culture of service where resident needs are appropriately prioritized
- Develop culture where customer service to internal and external customers is a priority.
- Respond to residents, address concerns/ requests on timely basis to ensure satisfaction.
- Work in collaboration with the other departments and properties at TRU Management.

**EXPERIENCE**
- Multi-family management: 3 years minimum preferred.

**COMPENSATION AND BENEFITS**
- Competitive Annual Salary
- Performance Based Bonuses
- Employer Sponsored Health Benefits (medical, dental and vision)
- 401k with employer match
- Paid Holidays
- Paid Time Off
- Short and Long-Term Disability
- Life Insurance and AD&D
- Voluntary Benefits (Accident, Critical Illness, Hospital)
- Apartment Rental Discount

We are an equal opportunity employers and afford equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, gender, sexual orientation, marital status, disability, or any other class protected by federal, state, and local laws.

Pay: $70,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- multi-family management: 1 year (required)

License/Certification:

- Driver's License (preferred)

Work Location: In p

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