10101 - Product Manager

3 weeks ago


Queens, United States The Fund for Public Health in New York City Full time

Product Manager

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between the government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.

PROGRAM OVERVIEW
The Division of Information Technology aims to align technology solutions with the DOHMH mission by prioritizing resource use and deploying innovations that facilitate the agency’s day-to-day activities and enhance staff productivity and efficiency. Our goal is to provide users with a reliable, stable, and safe computing environment through the collaboration of the Bureau of Technology Strategy & Project Management, which provides business analysis and IT project management services to define and deliver IT solutions that meet all program needs.

**POSITION OVERVIEW**:
**RESPONSIBILITIES**:

- Work with DOHMH staff to properly capture issues and assist with resolution, ensure proper follow-up occurs, and that all issues are resolved within an estimated timeframe.
- Collaborate and work with a matrix-based team of staff, including vital statistics staff, the development team, DBAs, the network and security teams, vendors, and consultants.
- Set up just-in-time training for new users.
- Ensure needed updates and enhancements are captured and communicated to project management.
- Maintain user access control.
- Assist with system deployments, upgrades, QA, and post-production support.
- Troubleshoot issues and manage production support.

**QUALIFICATIONS**:

- Baccalaureate degree from an accredited college in computer science or related field
- Experience with XML messages and XML framework and HL7 messages
- Strong technical and development background
- Ability to communicate problems and solutions to the user. Verbal communication and problem-solving skills include soliciting, clarifying, affirming, consensus-building, and non-verbal/written.
- Effective at communicating technical concepts to non-technical users.
- Ability to resolve issues on time.
- Ability to prioritize issues based on business and operational needs.
- Proficient in writing SQL queries using Microsoft SQL Server
- Understanding of the full Software Development Life Cycle (SDLC)
- Pro-active and self-motivated individual with the ability to work in teams with multiple stakeholders.

ADDITIONAL DESIRED QUALITIES
- Familiarity with vital records operations and workflow
- Strong analytical skills and ability to manage and report complex information.
- Experience with data collection, analysis, and interpretation
- Desire to grow professionally, develop new skills, and willingness to work outside of comfort zone.
- Experience working with the public health sector.
- Fluency in Microsoft Word, Excel, Outlook, and PowerPoint

SALARY
- Salary range is $90,000 to $120,000

WORK SCHEDULE
9:00 am - 5:00 pm
Monday - Friday
In-office

BENEFITS AT A GLANCE
FPHNYC offers a comprehensive benefits package
- Generous Paid Time Off (PTO) policy
- Medical, dental, and life insurance with low or no employee contribution
- A retirement savings plan with generous employer contribution
- Flexible spending medical and commuter benefits plan
- Meaningful work at an organization striving to advance health equity and social justice

RESIDENCY REQUIREMENT
You must live in New York City Tri-state area (NY, NJ, CT) in order to be considered for a position at FPHNYC.

TO APPLY
To apply, upload Resume, including how your experience relates to this position. Applicants who best match the position needs will be contacted.


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