Cosmetics Counter Manager

3 weeks ago

Queens, United States International Shoppes, LLC Full time

**INTERNATIONAL SHOPPES, a High End Luxury Retail company with store locations in several international airports including John F Kennedy (JFK) International Airport, is looking for a LEADER who excel in LEADERSHIP and top notch customer service**

**COUNTER MANAGER**

**Reports** **To**: Vendors Account Coordinator and General Manager of International Shoppes

**Job** **Objective**:
The Counter Manager assists in the management of their assigned counters throughout the JFK International Airport T1, T5 & T8. This position is responsible for generating sales through customer service, staff coaching and development, and maintenance of counter merchandising standards and plan-o-grams, sales and data.

**Responsibilities**:

- Act as a positive role model by demonstrating excellent customer service, utilizing product knowledge and related selling skills;
- Address and resolve any customer inquiries or concerns and / or seek appropriate assistance from management or other staff as required;
- Assist in providing proper counter coverage at all times based on business needs;
- Determine and communicate individual and team sales goals and assist in holding Beauty Advisors accountable for results in accordance with the Company’s business practices;
- Analyze and review sales figures and develop strategies to improve performance;
- Assist the Store Manager/General Manager in providing on-going performance counseling to Beauty Advisors with effective and timely follow-up;
- Facilitate training and development of Beauty Advisors to enhance job performance and personal growth;
- Monitor and communicate product in-stock positions, ensuring that stock levels are at appropriate levels at all times;
- Assist in the maintenance of min/max levels for all locations;
- Communicate with management regarding assortment range and overall business trends;
- Maximize sales through strategic merchandising and promotional presentation;
- Ensure merchandise is neat, clean, and fully stocked;
- Ensure that all signage and shelf-edge pricing is clear and accurate;
- Participate in the recruitment, selection, and training of beauty advisors if required;
- Adhere to Company policies and follow procedures and instructions from store management;
- Observe and maintain store loss prevention and security procedures and report any security breaches or issues;
- Assist in any inventory counts as required;
- Adhere to Company dress code and presentation standards, including wearing the Company or Brand uniform at all times.

**Qualifications**:

- Minimum of 5 years retail experience with minimum 2 years Management experience.
- Cosmetic related positions preferred;
- Strong leadership skills and staff development experience;
- Ability to coach and develop staff in areas of sales, service, merchandising;
- Ability to balance activities that drive both short and long-term business results in a fast-paced environment;
- Sense of urgency and ability to prioritize efforts to achieve objectives;
- Relationship-oriented (internally and externally);
- Confident, articulate, and energetic;
- Flexibility to work various shifts

**WE OFFER**:
**Full Time 40 hours/week**

**Benefits: Medical, Discounted Dental, 401K**

**Merchandise Discounts**

**Paid time off and vacations**

**Great work environment**

**Great opportunity to work for and be trained by great brands.**

**Excellent Incentive Package**

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