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Lead Veterinary Receptionist
3 months ago
Are you an experienced veterinary receptionist that is **burned out, unappreciated** and stuck in a hospital work environment that **doesn’t align with your emotional well being**?**
Unfortunately you’re not alone.
Over 80% of San Diego’s Veterinary workforce is dissatisfied with their current hospital employer. Why?
- Toxic Management
- Constant coworker turnover
- Limited growth opportunities
- HR inconsistencies
- Scheduling discrepancies
- Pushy corporate work culture
These factors ultimately lead to an unstable work environment that **destroys employee morale.**
The solution? Enter **Black Mountain Animal Hospital**.
**Family owned and operated since 1987** and managed by a non-veterinarian business owner who is empathetic, understanding and appreciative of the hardworking hospital team who have decided to make his hospital their home and long term career move.
We have the work environment people are leaving their current vet hospital for. Why?
- 99% employee retention rate since 2020
- Experienced Full-time Veterinarian
- Small hospital team with no strong personalities
- Owner is the Manager
- Non-corporate work culture
- Dedicated HR manager
- __________________________________________
**_
** One position left** **Working interview required**_**
Black Mountain Animal Hospital is on a mission to strengthen the human-animal bond through better pet care. We’re focused on general practice vet care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly positive. We balance this environment with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.
Black Mountain Animal Hospital is building the next generation of veterinary clinics from the ground up — and we’re looking for a proactive Veterinary Receptionist to join our team.
Our Vet Receptionists provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.
**Compensation: Up to $24/Hour** (**_Based on experience level)_**
**What You’ll Do**:
- Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience
- Manage the schedule of daily appointments and walk-ins
- Keep our common areas clean and well stocked
- Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed
**You Have**:
- At least 3 years of experience in customer service, hospitality, or client facing receptionist positions
- Experience in the veterinary industry preferred
- Excellent written and verbal communication skills
- High attention to detail and ability to multitask with accuracy and efficiency
- A high comfort level typing and utilizing multiple computer systems
- Prior experience in veterinary practices or animal care is a plus
**We Offer**:
- Support for your physical & mental wellness: 50% covered health insurance, low cost dental & vision.
- Time for you and loved ones: great PTO, discounted Humane Vet Hospital services for pets
- Dedication to your growth and financial future: competitive pay with experience
- A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust
**Our Values**:
**We’re obsessed with pets**: The love we feel for animals drives us to do our best. We work with initiative, positivity and warmth to bridge the gap between human and pet, focusing on wellness to keep a better, stronger bond.
**We work as a team**: We’re knowledgeable, friendly, and passionate about a better veterinary experience. We jump at the opportunity to help one another and seek out opportunities to team up on tasks. We’re all in this together - our team, pet owners, and the animal - and our success as a team hinges on all of us doing our best.
**We communicate clearly**:We speak up, we do what we say, and we’re transparent and honest. We value clear, simple communication.
**We work happy**:We bring a happy, positive attitude to work because it impacts the energy in the office.
**We’re empowered**:We’re building a new kind of vet experience, and every team member is empowered to try new things and own their decision-making.
**_
We’re looking for people who are not just team players, but also leaders. If you’ve made it this far, you’re probably looking for something different than what’s already out there. So were we. Let’s meet. — Dr Polo, Sarah, Suvi & the whole Black Mountain Animal Hospital Team_
