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Lead Virtual Monitoring Attendant

2 months ago

Maywood, United States Loyola University Health System Full time

**Employment Type**:
Full time

**Shift**:
12 Hour Night Shift

**Description**:
Responsible for leading the shift to shift operations of the Virtual Monitoring Department. Oversees 8-12 Virtual Monitoring Attendants. Monitors staff performance and provides feedback. Serves in a lead role monitoring efficiency of equipment utilization as well as workflow, communication and training needs. This position works under limited supervision and receives direction and guidance from Manager Virtual Monitoring.
OPERATIONS: Monitors workflows and communication of the department. Creates work assignments, assigns breaks and provides relief coverage when needed. Monitors communications and updates hospital contact lists at every change of shift and change in assignment. Triages incoming departmental calls. Recognizes and communicates issues/occurrences utilizing established lines of authority and assists in identifying ways to resolve variances or unacceptable outcomes. Monitors and reports efficiency of utilization. Monitors the Avasure metrics via on line dashboard: camera utilization, STAT alarms, indications for monitoring, etc. Collaborates with nursing leadership to prioritize/ allocate use of monitoring resource. Performs other responsibilities as requested by supervisor, manager or department head. Applies general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.). Performs technical skills as delegated. Utilizes Remote Virtual Monitoring System equipment appropriately, including the ability to troubleshoot.

QUALITY/SAFETY/REGULATORY: Maintains visual observation at all times, monitoring patient behaviors and movements. Capable of continuous monitoring of up to 12 patients at time. Remains alert at all times while on duty. Recognizes behaviors that could result in potential harm to patient. Supports the plan of care for patient requiring virtual monitoring. Verbally redirects patient over digital 2-way audio device using a microphone and headset. Immediately summons the nursing staff if the patient requires assistance. Documents according to guidelines in an accurate and timely manner. Provides nursing staff with information in a timely fashion when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues. Seeks assistance with removal of any potential safety hazard from room and reports findings to appropriate staff members. Provides for patient comfort, safety, and protects dignity, privacy and confidentiality. Maintains required department confidentiality and abides by HIPPA regulations. Supports and

abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment.

COMMUNICATION: Responsible for internal and external customer communications. Internal customers include LUHS leadership, department manager and virtual monitoring colleagues. External customers include all ministry partners transmitting to the hub bedside colleagues and leadership. Communicates to department manager regarding the needs of the department, staffing concerns, and feedback for performance evaluations. Responsible for monitoring metrics and communicating successes and opportunities for clarification or improvement to each ministry that is being monitored. Communicates and logs adverse events through the department manager, remote ministry management and the online reporting system. Communicates regular updates and operational considerations such as software updates, process changes and operational considerations.

TALENT MANAGEMENT: Provides training, education and onboarding of colleagues. Serves as a resource answering questions and resolving problems pertaining to system usage and functionality. Provides input support to the manager for tracking of training and education needs within the department, performance evaluations, scheduling, and other duties as assigned. Supports learning opportunities to meet the educational needs of patient/family.

**Our Commitment to Diversity and Inclusion**

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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