Assistant Services Manager

6 months ago

Maywood, United States Ulta Beauty, Inc. Full time

OVERVIEW



Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging —even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.

We are the future of beauty services. Be part of the transformation.

GENERAL SUMMARY & SCOPE

The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon. This leader drives their business through a focus on performance (service sales and productivity), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the ability to lead and influence and the aptitude to learn and teach service technique and product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The ASM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

Perform salon hair services, make up applications, skincare analysis, and product demonstrations with guests. Achieve individual productivity goals each week. Promote a culture of accountability to meet or exceed the store’s goals related to service and merchandise sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty. Review, analyze, and react to Ulta Beauty’s financial and operational reporting regularly, including services visits and audit results, regularly and in a timely manner. Address underperforming metrics related to the store’s service sales and develop strategies using company programs, tools, and resources to improve and grow these areas of the business. Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.

People

Support in the attraction, hiring, and retention of a diverse team of service professional top talent, leveraging a variety of methods including social media platforms, and efficiently addressing any staffing needs and open positions for the salon. Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. Train, coach, and develop services professionals using company programs, tools, and resources. Create an inclusive environment that inspires and encourages the growth and engagement of associates and ensure attendance at all required training and educational programs and classes. Support all aspects of associate professional development, including training, providing individualized, competency-based feedback and coaching, succession planning, and individual development plans to enable continuous development and drive sales performance. Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. Promote a culture of service excellence among the leadership team by sharing best practices, establishing priorities, and providing support.

Process

Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store. Regularly review and appropriately react to all company communication in a timely manner. Adhere to and enforce Ulta Beauty’s dress code. Manage salon supply inventory and the ordering process, ensuring allocated budget is adhered to and necessary products for services are on hand. Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. Support the Experience Manager and General Manager in scheduling service associates to optimize traffic patterns and support service professionals’ productivity.

JOB QUALIFICATIONS

Education

Cosmetology school graduate Cosmetology license and/or cosmetology management license where required by state law

Experience

2 – 3+ years relevant, fast-paced salon management work experience or other relevant work experience Demonstrated knowledge of state board of cosmetology regulations and hiring requirements Developing financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense Developing leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing

Skills

Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories. Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS

Work a flexible, full-time schedule to include days, evenings, weekends, and holidays Attend corporate business meetings and conferences WORKING CONDITIONS
Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting during shift Continuous lifting and/or moving up to 10 lbs. during shift Continuous coordination and manipulation of objects during shift Frequent use of a computer, telephonic devices, and related office supplies

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.



ABOUT

At  Ulta Beauty  (NASDAQ: ULTA),  the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

  • Assistant Manager Ultrasound

    2 months ago

    Maywood, United States Loyola University Health System Full time

    Job DescriptionEmployment Type:Full timeShift:Day ShiftDescription:Loyola Medical Center located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access from I290 or I55.Loyola Medicine, treating the whole person with compassion—to "also treat the human spirit."Our VisionAs a mission-driven innovative health organization, we...

  • Assistant Manager Diagnostic Imaging

    1 month ago

    Maywood, United States Loyola University Health System Full time

    Employment Type:Full timeShift:Day ShiftDescription:Loyola Medical Center located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access from I290 or I55.Loyola Medicine, treating the whole person with compassion—to "also treat the human spirit."Our VisionAs a mission-driven innovative health organization, we will become...

  • Assistant Manager Diagnostic Imaging

    1 month ago

    Maywood, United States Loyola University Health System Full time

    Employment Type: Full timeShift: Day Shift Description: Loyola Medical Center located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access from I290 or I55.Loyola Medicine, treating the whole person with compassion—to "also treat the human spirit." Our Vision As a mission-driven innovative health organization, we will...

  • Assistant Manager Diagnostic Imaging

    1 month ago

    Maywood, United States Loyola University Health System Full time

    Employment Type:Full timeShift:Day ShiftDescription:Loyola Medical Center located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access from I290 or I55.Loyola Medicine, treating the whole person with compassion—to "also treat the human spirit."Our VisionAs a mission-driven innovative health organization, we will become...

  • Assistant Manager CT Scan

    2 months ago

    Maywood, United States Loyola University Health System Full time

    Job DescriptionEmployment Type:Full timeShift:Day ShiftDescription:Loyola Medical Center located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access from I290 or I55.Loyola Medicine, treating the whole person with compassion—to "also treat the human spirit."Our VisionAs a mission-driven innovative health organization, we...

  • Assistant Manager Diagnostic Imaging

    1 month ago

    Maywood, United States Loyola University Health System Full time

    Employment Type:Full timeShift:Day ShiftDescription:Loyola Medical Center located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access from I290 or I55.Loyola Medicine, treating the whole person with compassion—to "also treat the human spirit."Our VisionAs a mission-driven innovative health organization, we will become...

  • Assistant Manager Diagnostic Imaging

    1 month ago

    Maywood, United States Loyola University Health System Full time

    Employment Type: Full timeShift: Day Shift Description: Loyola Medical Center located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access from I290 or I55.Loyola Medicine, treating the whole person with compassion—to "also treat the human spirit." Our Vision As a mission-driven innovative health organization, we will...

  • Assistant Manager Diagnostic Imaging

    1 month ago

    Maywood, United States Loyola University Health System Full time

    Employment Type:Full timeShift:Day ShiftDescription:Loyola Medical Center located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access from I290 or I55.Loyola Medicine, treating the whole person with compassion—to "also treat the human spirit."Our VisionAs a mission-driven innovative health organization, we will become...

  • LUHS Food Service Coordinator

    3 weeks ago

    Maywood, United States Trinity Health Full time

    Employment Type: Full timeShift: Rotating Shift Description: Monitors compliance of Food and Nutrition staff to operational standards to assure quality food service to patients, visitors and staff. Assumes responsibility for department operations in the absence of manager. SECURITY - Monitors and assures security of assets such as safe monies, two-way...

  • Dental Assistant

    4 weeks ago

    Maywood, United States Princess Dental Staffing Full time

    About Us: At Dental Masters, we celebrate individuals who bring positivity, intelligence, and a passion for outstanding patient care. Join our team where you'll be valued for your unique contributions, and where teamwork, exceptional patient care, and positive energy are our guiding principles. Job Description: As a Dental Assistant at Dental Masters, you...

  • Client Relationship Manager

    1 week ago

    Maywood, New Jersey, United States Edward Jones Full time

    About the RoleWe are seeking a highly skilled and motivated Client Relationship Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with clients, identifying opportunities to create efficiency, and driving marketing activities such as planning and executing events.Job OverviewThis is a full-time...

  • Customer Service Representative

    1 month ago

    Maywood, United States Avw Equipment CO Full time

    DescriptionCompany Overview: Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned company with more than 50 years of car washing equipment manufacturing experience including product innovation. The company believes in building long-term, mutually beneficial business relationships with our customers. We are a leading global manufacturer of...

  • Administrative Assistant

    2 weeks ago

    Maywood, United States Trinity Health Full time

    Employment Type: Full time Shift: Day Shift Description: At Loyola, we know you’re more than your job. We see you and all your potential. That’s why we invest in our people. Flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family. • Benefits from Day One • Daily...

  • Assistant Manager Diagnostic Imaging

    1 month ago

    MAYWOOD, IL, United States Loyola University Health System Full time

    Employment Type:Full timeShift:Day ShiftDescription:Loyola Medical Center located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access from I290 or I55.Loyola Medicine, treating the whole person with compassion—to "also treat the human spirit."Our VisionAs a mission-driven innovative health organization, we will become...

  • Service Team Member

    2 months ago

    Maywood, United States El Pollo Loco Full time

    El Pollo Loco - 4501 Slauson Ave [Restaurant Associate / Crew Member] As a Service Team Member at El Pollo Loco, you'll: Greet and assist customers with their orders in a friendly and helpful manner; Process and assemble customer orders efficiently, ensuring accuracy and timeliness; Apply suggestive selling techniques to complete the customer experience and...

  • Medical Assistant

    1 month ago

    Maywood, United States Loyola University Health System Full time

    Employment Type: Part timeShift: Day Shift Description: HOURS: Wednesday, Thursday, Friday Day shift 24 hours per weekIf you want to join an organization that truly cares about its employees, consider continuing your career with Loyola! We offer ·         Medical/Dental/Vision Benefits on your FIRST DAY!!! ·         competitive...

  • Facilities Manager

    1 week ago

    Maywood, Illinois, United States Imperial Realty Company Full time

    Job DescriptionImperial Realty Company seeks an experienced Facilities Manager to oversee the day-to-day operations of our properties. This is a fantastic opportunity for a detail-oriented individual who can manage multiple tasks and prioritize effectively.The ideal candidate will have excellent organizational skills, strong communication abilities, and a...

  • Financial Service Specialist

    1 week ago

    Maywood, New Jersey, United States TD Bank Group Full time

    Company OverviewTD Bank Group is a leading North American bank that aims to deliver exceptional customer experiences. We strive to understand the needs of our customers and provide tailored solutions to meet their financial goals.We are committed to making a positive impact on the communities we serve. Our dedication to corporate social responsibility,...

  • PT - Skilled Nursing Facility - SNF - Physical Therapist

    1 month ago

    Maywood, United States Pioneer Healthcare Services Full time

    PT - Skilled Nursing Facility - SNF - Physical Therapist Job Description: We are looking for a dedicated PT to join our team for a 13 week assignment. Pioneer Healthcare Services is actively seeking an experienced Skilled Nursing Facility - SNF PT to join our team for a 13 - week assignment. The successful candidate will possess a combination of knowledge,...

  • Critical Care Assistant

    1 week ago

    Maywood, Illinois, United States Loyola University Health System Full time

    OverviewLoyola University Health System is a leading provider of patient care services, committed to delivering high-quality care to our patients. As a Critical Care Assistant, you will play a vital role in ensuring the comfort and well-being of our patients.Job SummaryWe are seeking an experienced Critical Care Assistant to join our team in the...