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Customer Service Representative

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Valparaiso, United States Home Comfort Experts Full time

For over 15 years, Home Comfort Experts provides HVAC and plumbing services throughout Northern Indiana and Southwest Michigan. Providing comfort and customers 100% satisfaction, with guarantees to back up their promises, is their number one goal. Home Comfort Experts make sure that you are always taken care of by being available 24/7 to help you with all your HVAC and plumbing needs. They pride themselves in being the company with a “Technician that you can trust your house keys with”. HCE is known for its dedication to team training and its honest and reliable technicians.

We offer flexible scheduling including some weekend coverage. Call Center hours are 10:00 am - 7:00 pm Monday through Friday
- Overtime opportunities are available and may be required during peak times
- Some remote weekends and after-hours shifts (7 pm - 10 pm weekdays & 5 pm - 10 pm weekends)

**Pay Range: $18.00 - $20.00 per hour**

**Job Summary**:
Our customer service team is a pillar of the entire organization’s effort to increase our customer’s satisfaction. We are looking for an outgoing and well-spoken Customer Service Representative to receive & make calls to assist customers with booking their appointment in the CRM and promoting the brand’s services through having a general understanding of plumbing & HVAC services job types.

**Essential duties & responsibilities**:

- Answer inbound customer calls in a fast-paced environment
- Empathize & understand customer’s urgent plumbing & HVAC
- Book the customer’s appointment in CRM
- Answer customer questions and provide basic services information
- Make outbound calls to schedule service calls
- Sell and renew memberships
- Follow scripting to provide a consistent experience for clients
- Cross-promote various trade services to customers
- Complete any responsibilities assigned by the manager

**Skills you bring for success**:

- High School Diploma or Equivalent (required)
- 2-year degree a plus
- 2+ years of call center, customer service, sales, or appointment setting
- Previous experience in HVAC, plumbing, electrical services, or construction a plus
- Excellent communication skills, both verbal and written
- Ability to multitask in a fast-paced environment
- Exceptional customer service and phone skills
- Strong attention to detail with problem-solving capabilities
- Strong listening and sales skills
- Ability to achieve the target goal
- Proficiency in Microsoft Office and CRM software
- Proficient at typing & comfortable with computers

**What you will get if you join us**:

- Commission + Bonus +Spiffs
- 401(k) with 3% matching
- Medical, Dental, and Vision plans
- Short
- and Long-Term Disability plans
- Paid time off + 6 holidays
- Home Comfort Experts is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law._