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Repair Technician

2 months ago

Austin, United States Complete Tablet Solutions Full time

CTS is an Apple authorized repair center seeking individuals who are motivated to meet new people, understand problems, investigate options, and help customers make well-informed decisions.

Most of our business involves our service department. As such, we are seeking a lead service technician with strong communication skills, a keen attention to detail, and an investigative nature. This will prove valuable as you:
**Responsibilities and Duties**
- Assess incoming Apple and chromebook computers for repairs and upgrades
- Clearly and accurately document your service notes
- Configure repair estimates for customers
- Discuss upgrade options with customers
- Offer a professional opinion regarding the value of a customer's options
- Help customers make well-informed decisions about their current technology
- Keep the customer informed throughout the process, setting appropriate expectations
- **Qualifications and Skills**:

- Clean background check
- Hardware repair experience
- Experience with Microsoft Office, including Outlook and OneNote
- Experience with Mac OS
- Knowledge of legacy Apple products, both hardware and software
- Experience with Windows, and chromebook products
- Experience with Apple products is a plus
- Experience with working in ticketing systems

**Certifications**

ACMT, ACiT, CompTIA A+, If you already have some of these, great If not, you will be expected to earn several of them within the first 90-days of employment (minimum, ACMT).

Pay: $16.00 - $18.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday
- Overtime

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Apple Repair: 2 years (preferred)
- Tech hardware repair: 1 year (preferred)

Ability to Commute:

- Austin, TX 78758 (preferred)

Ability to Relocate:

- Austin, TX 78758: Relocate before starting work (required)

Work Location: In person