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Claims Experience Team Lead

2 months ago

Richmond, United States Faye Full time

Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

**What we’re looking for**

Faye is looking for a Claims Experience Team Leader to join our fast-growing team as we take over the travel industry. This key role will ensure that the Claims team is delivering a customer-first, best-in-class claims service to our valued customers. We are seeking an individual with proven experience leading claims professionals in a results-oriented, customer-centric environment. Previous success in leading teams to meet productivity and quality goals in an associate-focused and collaborative organizations is also necessary.

**Responsibilities**:

- Oversee and lead the Claims team, ensuring adherence to company policies and procedures while delivering exceptional customer service.
- Develop and implement strategies to optimize claims processes and improve efficiency.
- Monitor team performance metrics, identify areas for improvement, and implement corrective actions as needed.
- Provide coaching and mentoring to team members to foster professional development and enhance performance.
- Collaborate with other departments to resolve complex claims issues and ensure seamless customer experience.
- Stay updated on industry trends, regulations, and best practices to continuously enhance claims operations.

**Requirements**:

- Bachelor's degree in a relevant field or equivalent work experience.
- Minimum of 5 years of experience in the claims function, and at least 3 years in a supervisory role.
- Strong understanding of insurance principles, policies, and procedures.
- Proven track record of leading teams to achieve productivity and quality targets in a customer-centric environment.
- Excellent communication and interpersonal skills, with the ability to effectively coach and motivate team members.
- Exceptional problem-solving skills and attention to detail.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Pay: $65,000.00 - $75,000.00 per year

Work setting:

- In-person

**Experience**:

- supervisor role: 3 years (required)
- claims: 5 years (required)

Ability to Commute:

- Richmond, VA 23219 (preferred)

Work Location: In person

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