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Front Desk Concierge

4 weeks ago

Easton, United States Pacifico Dental Care Full time

**Title**: Front Desk Concierge

**Reports to**: Front Desk Lead

**Location**: Both Bangor (18013) and Easton (18040), Pennsylvania

**Benefits**: Health, Dental, Holiday Pay, Paid Time Off, Vacation Pay, Bonus Pay, Learning/Educational Support, In-Office Training, Company Events, and an incredible feeling of fulfillment from making a difference in the lives of others while achieving your goals and aspirations

**Hours**:All of our team members typically work some configuration of hours spanning both locations in a given week. Every schedule typically consists of some evening hours and/or Saturday hours.

**Bangor Hours**:Monday to Thursday (8am - 7:30pm)

**Easton Hours**:Monday & Wednesday (9am - 8pm), Tuesday (10am - 6pm), Thursday (8am - 7pm), Friday (7:30am - 5pm), Saturday (9am - 1pm)

**Pay**:Starts at $15/hour with a range to $20/hour. Earn up to $30/hour with time-and-a-half pay for working on Saturday

**Practice & Position Overview**

Pacifico Dental Care is a 3rd generation, family-owned, and fast-growing dental practice in Pennsylvania. PDC has office locations in Bangor since 1958 and Easton since 2018. We provide our patients with a wide variety of advanced dental procedures along with unmatched friendliness and service.
- Excellent Communication Skills.
- A Selfless Passion for Serving Others.
- Strong Work Ethic, Adaptive, and Goal Oriented.
- Hospitality and Customer Service Backgrounds Preferred.
- Attention to Detail.
- Social and Situational Awareness.
- No Dental Experience Required. 100% In-Office Training

**Things you will love to do (Job Responsibilities)**:

- Learn about patients and what makes them happy
- Make outstanding first impressions for patients on the phone and in person
- Attend to patient preferences and requests
- Build long-term and meaningful patient relationships
- Focus on and manage details about patient appointments
- Maintain full patient schedules for dentists and hygienists
- Communicate with patients about appointments, procedures, and accounts
- Cheerfully handle required patient information at check-in and appointment-making at check-out
- Process patient payments and understand patient accounts
- Deliver outstanding customer service in all daily tasks

**What you’re hoping to learn in the **_**First 60 Days**_ **(Expectations)**:

- Handle patient check-in and check-out experiences
- Take incoming calls to schedule new and returning patient appointments
- Develop a basic understanding of dentistry and common dental procedures

**What you’re hoping to learn **_**Ongoing**_ **(Expectations)**:

- Balance clinical teams scheduling requests with patient needs
- Maintain high patient satisfaction ratings
- Live the PDC values & culture
- Assist in training and developing new team members
- Growth into new positions with additional responsibilities and increasing compensation

**Who you will work with**:

- 25+ high energy team members ready to assist in any way
- An excited leadership team that is driven to serve the team
- A respectful and fun front desk team that quickly develops relationships with their fellow team members

**What you're motivated by**:

- A fast paced and high growth environment with new team members regularly joining our PDC family.
- A leadership team that is committed to helping team members grow personally and professionally.
- Working in an enjoyable and respectful environment with opportunities for advancement.
- A culture focused on developing and investing in team members - coaching, training, and supporting each other.

Pacifico Dental Care is an equal opportunity employer.

Pay: $15.00 - $20.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance

Schedule:

- Monday to Friday
- Weekends as needed

Application Question(s):

- Commuting to our locations in both Easton (18040) and Bangor (18013) is required. Are you willing to work in and commute to both locations?

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Hospitality: 1 year (preferred)

Work Location: In person

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