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Customer Service Agent

3 months ago

Salem, United States The CCS Companies Full time

Are you looking to work a Monday - Friday schedule _**AND **_make a great base pay _**AND **_make an amazing **BONUS??**

The CCS Companies are hiring for our 11:30 - 8:00pm shifts in our Salem NH location

On average our associates are currently earning between **$22.00 - $27.00** per hour _after bonus_, with experienced associates making over **$30.00** per hour after bonus

No experience is necessary - we provide a dedicated **2 Week Paid Training Program **to help you be successful immediately _PLUS_ a **$1000 Welcome Bonus**

**Why Work for CCS?**
- Earn **$1000 Welcome Bonus** just for completing training
- **Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year**:

- **Generous Paid Time Off Package of 3 weeks **to start, _**PLUS**_ you will receive an extra 1 week after 2 years for a total of **4 weeks PTO**
- **No wait period on benefits for all new hires** You will be eligible on your first day Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
- **Weekly & Monthly Prizes and Giveaways** - Red Sox/Celtics/Bruins Tickets, Gift Cards and more
- **Excellent Employee Referral program** - make an extra **$1500 **referring great people
- Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more
- Paid Holidays including your Birthday off and a Floating Summer Holiday

**ESSENTIAL FUNCTIONS**:

- Maintains a professional and customer-friendly manner with each account.
- Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
- Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
- Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
- Identifies disputes promptly and ensures proper resolution.
- Participates in various problem-solving and decision-making activities, as required.
- Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
- Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
- Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
- Performs other tasks as may be assigned by manager/supervisor.

**QUALIFICATIONS AND REQUIREMENTS**:

- Minimum 1+ year in a Customer Service position preferred.
- Strong interpersonal and verbal communications skills.
- Moderate typing skills required (35 wpm).
- Basic math and written communication skills.
- Bilingual/multilingual language skills desirable.
- Ability to be receptive to feedback, willing to learn.
- Ability to be receptive and responsive to change and to embrace continuous improvement.
- Ability to maintain a predictable and consistent full-time work schedule.
- Must successfully pass background check.

**EDUCATION REQUIREMENTS**:
High school diploma or equivalent required, college degree preferred

Pay: $45,000.00 - $56,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person

Application Question(s):

- Are you able to work Monday - Friday 1130-8pm?

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Salem, NH 03079 (required)

Ability to Relocate:

- Salem, NH 03079: Relocate before starting work (required)

Work Location: In person