E-banking Assistant

1 week ago


Industry, United States EverTrust Bank Full time

**GENERAL SUMMARY**

**ESSENTIAL FUNCTIONS**

E-Banking (Retail and Commercial Online Banking Customer Service)
- Assist our personal and business customers on the phone when they get locked out of their online banking accounts and need password resets.
- Assist customers to ensure they are using the correct browser on their electronic device(s).
- Provide support to consumers who use online banking, XPP money, mobile deposit capture and bill pay.
- Provide support to our business customers with cash management services, such as wire transfers, ACH originations, bill pay, and remote deposit capture.
- Review maintenance reports to ensure accuracy of online banking registrations.
- Support the E-Banking Manager in other duties as assigned and provide back up within the E-Banking department as needed.

Marketing
- Create and Recommend Marketing Designs and Promotional Campaigns.
- Update website, flyers, posters, and brochures for bank products and services on a periodic basis or when necessary.
- Participate or lead in identifying and scheduling bank promotional opportunities or campaigns, for example booths in community/college/university events and ads in Chinese and local newspapers.
- Participate in bank-wide events.
- Review and maintain social media sites, as needed.
- Other duties/projects, as required.

Pay: From $40,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

**Education**:

- Associate (preferred)

**Experience**:

- E-Banking: 1 year (preferred)

**Language**:

- Mandarin (required)

Ability to Commute:

- City of Industry, CA 91746 (required)

Work Location: In person



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