Patient Access Representative
2 months ago
StrideCare is a fast-growing medical group who is committed to delivering personalized, quality, patient-centric care. Our team of providers and staff place patient care at the core while delivering an efficient and fulfilling experience for both patients and providers. We are seeking Patient Account Representatives that are passionate about improving the quality of life for our patients through exemplary, compassionate care to join our team.
StrideCare is a multi-specialty physician group focused on delivering comprehensive lower extremity care across Texas. Our expert doctors specialize in the treatment of foot and ankle problems, lower extremity care, wound care, vascular and vein care. Our physicians and surgeons offer multi-disciplinary treatment for common and complex conditions including diabetes, peripheral arterial disease, neuropathy, diabetic foot ulcers, venous insufficiency, and wounds.
StrideCare is headquartered in Dallas, Texas with practices across the state.
**Job Summary**:
- ** **Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
**Qualifications and Education Requirements**:
- High School Diploma or Equivalent (required)
- One year of customer service experience (required)
- Some knowledge of electronic medical records software
- Some knowledge of medical terminology, and insurance verification
- Knowledge of state and federal regulations for this position; including HIPAA and OSHA guidelines
- Experience with managing referrals and authorizations
StrideCare offers a total rewards benefits package that includes:
- Major medical insurance
- Dental and vision
- 401k
- Long
- and short-term disability
- PTO
- Paid holidays
- No weekends, evenings, nights, or holidays (paid holidays)
- Excellent work - life balance (Monday - Friday work schedules)
- Employee Assistance Program and more
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