Current jobs related to Patient Services Representative - Sugar Land - Houston Methodist

  • Patient Access Service Representative

    4 days ago

    Sugar Land, Texas, United States Froedtert Health Full time

    Job SummaryThe Patient Access Service Representative plays a vital role in delivering exceptional patient experiences. This individual will be responsible for greeting patients and visitors, creating a welcoming atmosphere, and providing outstanding customer service both in person and over the phone.ResponsibilitiesProactively greet patients and visitors,...

  • Patient Access Service Representative

    1 week ago

    Sugar Land, Texas, United States Froedtert Health Full time

    Job SummaryThe Patient Access Service Representative plays a vital role in delivering exceptional patient experiences. This individual will be responsible for greeting patients and visitors, creating a welcoming atmosphere, and providing outstanding customer service both in person and over the phone.ResponsibilitiesProactively greet patients and visitors,...

  • Patient Services Representative

    1 month ago

    Sugar Land, United States Houston Methodist Full time

    Patient Services Representative - Neurology (Sugar Land) REFER A FRIEND Current Employees Apply BACK Location: HMSL MOB 3 - 16605 Southwest Freeway Sugar Land, Texas 77479 Job Ref: 60066 Talent Area: Administrative Job Shift: 1st - Day Job Type: Full-Time Posted Date: Aug. 12, 2024 At Houston Methodist, the Patient Services Representative is...

  • Patient Access Representative

    1 week ago

    Sugar Land, Texas, United States Memorial Hermann Health System Full time

    Job SummaryAt Memorial Hermann Health System, we are committed to delivering high-quality, patient-centered care. As a Patient Access Representative, you will play a critical role in ensuring that our patients receive the best possible experience.Key ResponsibilitiesScheduling and CoordinationSchedule patient appointments and enter required information into...

  • Patient Access Representative

    1 day ago

    Sugar Land, Texas, United States UTHealth Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at UTHealth Houston. As a key member of our healthcare team, you will be responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments.Key ResponsibilitiesObtain demographic, insurance, and financial information from patients or...

  • Senior Patient Services Representative

    2 months ago

    Sugar Land, United States Houston Methodist Full time

    At Houston Methodist, the Senior Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. Responsibilities include performing more complex processes related to scheduling or other department related protocols and serving as a role model and mentor...

  • Patient Service Representative

    4 weeks ago

    Sugar Land, United States Advanced Dermatology and Skin Care Full time

    Are you an experienced healthcare professional? Our 5-Star Dermatology Clinic in Katy, TX is looking a healthcare hospitality professional to join the team. Candidates must have EXCELLENT customer service skills, a professional presentation, and a readiness to work for a busy clinic. Candidates with a working knowledge of insurance or medical reception...

  • Patient Service Representative

    6 days ago

    Sugar Land, Texas, United States Select Physical Therapy Full time

    {"title": "Patient Service Specialist", "description": "OverviewWe are seeking a highly skilled Patient Service Specialist to join our team at Select Physical Therapy in Sugar Land, TX. As a Patient Service Specialist, you will be responsible for managing the patient side and business side of our center, providing exceptional patient care and ensuring a...

  • Patient Service Representative

    3 weeks ago

    Sugar Land, United States Advanced Dermatology Full time

    Description:Are you an experienced healthcare professional? Our 5-Star Dermatology Clinic in Katy, TX is looking a healthcare hospitality professional to join the team. Candidates must have EXCELLENT customer service skills, a professional presentation, and a readiness to work for a busy clinic. Candidates with a working knowledge of insurance or medical...

  • Patient Service Representative

    3 weeks ago

    Sugar Land, United States Advanced Dermatology Full time

    Description:Are you an experienced healthcare professional? Our 5-Star Dermatology Clinic in Katy, TX is looking a healthcare hospitality professional to join the team. Candidates must have EXCELLENT customer service skills, a professional presentation, and a readiness to work for a busy clinic. Candidates with a working knowledge of insurance or medical...

  • Patient Service Representative

    4 weeks ago

    Sugar Land, United States Advanced Dermatology and Skin Care Full time

    Are you an experienced healthcare professional? Our 5-Star Dermatology Clinic in Katy, TX is looking a healthcare hospitality professional to join the team. Candidates must have EXCELLENT customer service skills, a professional presentation, and a readiness to work for a busy clinic. Candidates with a working knowledge of insurance or medical reception...

  • Patient Relations Representative-

    5 days ago

    Sugar Land, United States Kindred Healthcare Full time

    Scion. Health is committed to a culture of service excellence as demonstrated by our employees' adherence to the service excellence principles of Pride, Teamwork, Compassion, Integrity, Respect, Fun, Professionalism, and Responsibility. As our most a Relations, Clinical, Patient, Representative, Experience, Clinic, Healthcare, Business Services

  • Customer Service Representative

    4 months ago

    Sugar Land, United States The Reserves Network Full time

    Customer Service Representative Pay Rate: $15.50/hr. Location: Sugarland. Branch Hours: Monday - Friday 9:00 am - 7:00 pm, Saturday 9:00 am - 2:00 pm A credit union is seeking to hire a Customer Service Representative. With your strong customer servi Customer Service Representative, Customer Service, Representative, Behavioral Health, Retail, Staffing

  • Customer Service Representative

    3 weeks ago

    Sugar Land, United States Randstad North America, Inc. Full time

    Are you passionate about delivering exceptional customer service and have a keen eye for detail in order entry and fulfillment? Do you have experience with ERP systems? We are seeking a dedicated Customer Service Representative with experience in the Customer Service Representative, Customer Service, Representative, Retail, Staffing, Shipping

  • Customer Service Representative

    1 week ago

    Sugar Land, Texas, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...

  • Bilingual Customer Service Representative

    4 weeks ago

    Sugar Land, United States Veritas Home Health Full time $18 - $19

    Job DescriptionJob DescriptionWe are seeking a Bilingual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...

  • Healthcare Patient Services Coordinator

    3 weeks ago

    Sugar Land, Texas, United States HearingLife Full time

    Job Overview:HearingLife is a prominent national hearing care organization and a proud member of the Demant Group, a worldwide leader in hearing health solutions with a legacy of care, health, and innovation since 1904. With over 600 hearing care centers across 42 states, we are dedicated to a scientific and results-driven approach to hearing healthcare,...

  • Client Service Representative

    2 weeks ago

    Sugar Land, United States Houston Consumer Connect Full time

    Job DescriptionJob DescriptionAt our firm, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the...

  • Patient Access Representative

    5 days ago

    Sugar Land, Texas, United States UTHealth Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at UTHealth Houston. As a key member of our healthcare team, you will be responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments.Key ResponsibilitiesObtain demographic, insurance, and financial information from patients or...

  • Customer Service Representative

    1 month ago

    Sugar Land, United States Diamond Advanedge inc Full time $38,000 - $47,000

    Job DescriptionJob DescriptionWe are committed to employee satisfaction and driving the success of our business. We focus on talent, passion, and culture. We are the leading industry in sales, marketing, and customer satisfaction. We have put together a remarkable training program to develop our Customer Service representatives to train on development and...

Patient Services Representative

4 months ago

Sugar Land, United States Houston Methodist Full time
Overview

At Houston Methodist, the Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
  • Provide personalized care and service by consistently demonstrating our I CARE values:
    • INTEGRITY: We are honest and ethical in all we say and do.
    • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
    • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
    • RESPECT: We treat every individual as a person of worth, dignity, and value.
    • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
  • Practices the Caring and Serving Model
  • Delivers personalized service using HM Service Standards
  • Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
  • Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
  • Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
  • Displays cultural humility, diversity, equity and inclusion principles
  • Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
Responsibilities

PEOPLE ESSENTIAL FUNCTIONS
  • Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
  • Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
  • Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
SERVICE ESSENTIAL FUNCTIONS
  • Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.
  • Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.
  • Generates reports and assists with department correspondence. Provides other administrative assistance as directed.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
  • Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
  • Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.
FINANCE ESSENTIAL FUNCTIONS
  • Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
  • Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
  • Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Generates and communicates new ideas and suggestions that will improve quality or service.
  • Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
  • One year of healthcare or related experience
  • Experience in a healthcare related work environment preferred
License/Certification

LICENSES AND CERTIFICATIONS - REQUIRED
  • N/A
KSA/ Supplemental Data

KNOWLEDGE, SKILLS, AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Strong customer service, phone and scheduling skills
  • Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
  • Knowledge of basic medical terminology
  • Ability to analyze and solve problems
SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
  • Uniform No
  • Scrubs No
  • Business professional Yes
  • Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
  • On Call* No
TRAVEL**
**Travel specifications may vary by department**
  • May require travel within the Houston Metropolitan area No
  • May require travel outside Houston Metropolitan area No


Company Profile

Houston Methodist Specialty Physician Group - As one of the nation's leading hospitals and academic medical centers Houston Methodist has brought together some of the nation's leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.