Supervisor - Help Desk (Remote)

**Description & Requirements** The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team. The Lead will follow industry standard best practices for Help Desk support and customer service. The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within...

**Description & Requirements** The Help Desk Specialist III will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems. Essential Duties and Responsibilities: - Responsible for the 24x7 operation of the MAXIMUS infrastructure. - Identify, research and resolve technical problems. - Mentor...

**Description & Requirements** The Help Desk Specialist III will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems. Essential Duties and Responsibilities: - Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the...

**Welcome to the Momentum Family!** Momentum is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The efforts of our high-capacity team ultimately strengthen our Nation and the...

**Description & Requirements** Maximus is currently looking for remote Training Supervisor, to join our team. This remote Training Supervisor position will be responsible for providing front-line, first level management and leadership to the training staff with the goal of meeting program objectives and customer service level agreements within the FEMA...

**Welcome to the MOMENTUM Family!** MOMENTUM is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology solutions company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The efforts of our high-capacity team ultimately strengthen our Nation and the...

**Description & Requirements** Maximus is currently looking for a Call Center Supervisor to join our team! The remote Supervisor position will be responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements within the...

**Description & Requirements** This position is a Remote - Work at Home, Customer Service position. However, you must be able to physically pick up your equipment at our office located at Houston, TX. In this position, you will be supporting survivors of natural disaster. The FEMA team strives to be available to help those in need requiring us to have...

**Description & Requirements** Maximus is currently hiring for a Coordinator - Quality Assurance. This position applies the practices and procedures developed for the C-YES Quality Assurance Department to help maintain an effective quality assurance program and training to the Family Support Coordinators and other C-YES staff. **This is a full time, remote...

**Description & Requirements** This Quality Assurance Analyst position will be responsible for providing call monitoring and call performance feedback to the QA Supervisor with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. - This is a work at home -...

**Description & Requirements** Essential Duties and Responsibilities: - Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. - Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests. - Provide administrative...

**Description & Requirements** Maximus is looking for an enthusiastic Remote Recruitment Digital Advertising Specialist to join our ambitious Talent Acquisition Marketing team and help us drive top talent to our company via modern & innovative recruitment marketing strategies. Essential Duties and Responsibilities: - Plan and implement a talent acquisition...

**Description & Requirements** Maximus is looking for a Remote Registered Nurse Supervisor to join out CDC Info Program. The Nurse Supervisor will supervise the daily activities of their direct reports and provide coaching, and development as needed. Essential Duties and Responsibilities: - Identify training needs and development opportunities for direct...

**Description & Requirements** This position is a Remote - Work at Home, Customer Service position. However, you must be able to physically pick up your equipment at our office located at Houston, TX In this position, you will be supporting survivors of natural disaster. The FEMA team strives to be available to help those in need requiring us to have...

**Description & Requirements** This position is a Remote - Work at Home, Customer Service position. However, you must be able to physically pick up your equipment at our office located at Raleigh, NC. In this position, you will be supporting survivors of natural disaster. The FEMA team strives to be available to help those in need requiring us to have...

**Description & Requirements** Maximus is seeking a Software QA Manager to join our team supporting a Federal client. This role is 100% remote. Essential Duties and Responsibilities: - Manage software testing activities for systems implementation and O&M software development projects. - Assign and monitor the tasks assigned to manual and automation test...

**Description & Requirements** The Field Services Supervisor is responsible for a team of staff within a field service area; provides general support and coaching for staff assigned to them and are also responsible of supporting Manager's goals to adhere to SLA and compliance requirements. Residency in PA is required Essential Duties and...

**Description & Requirements** Maximus is looking to add a Supervisor to join our team. Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed. Essential Duties and...

**Description & Requirements** Maximus is currently hiring for an **Operations Support Supervisor** to support our C-YES Department (Children and Youth Evaluation Services). **This position is currently temporarily remote with a pending return to office date.** **About the Children and Youth Evaluation Services (C-YES) Program** Essential Duties and...

**Description & Requirements** - This position is a Remote - Work at Home, Customer Service position. However, **you must be able to physically pick up your equipment at our office located at Houston** **Essential Duties and Responsibilities**: - Collect information from customers and clients - Enter data into the central database - Compile, verify...