Parking Services Agent Ii

4 weeks ago

Chicago, United States University of Illinois Full time

**Parking Services Agent II - Campus Parking**

**Hiring Department**: Campus Parking

**Location**: Chicago, IL USA

**Requisition ID**: 1012597

**Posting Close Date**: 5/3/2024

**About the University of Illinois Chicago**

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

Position Summary
The position's primary purpose is to provide enforcement support to Campus Parking Services.

Duties & Responsibilities
- Provide motorist assistance service including fuel assistance, jump starts, lockouts, and service for to help motorists who cannot find their vehicles or who need escorts to their vehicles. All documentation related to the motorist assistance program must be organized and maintained.
- As directed, patrol Parking lots and structures, checking vehicles for proper parking assignments and compliance with Campus Parking rules and regulations. As necessary, write citations when violations are observed.
- Responsible for various data entry and retrieval tasks that supports Parking Services Operations. This responsibility includes license plate lookups, current status of Parking users and similar information.
- Perform tasks related to answering telephones, data entry and retrieval tasks, and dispatching information to appropriate parties. The responsibility will provide information about citations issued, enforcement rules, parking status of users, inquiries for directions/transportation/and motorist assistance. All incoming calls and other relevant information dispatched must be documented.
- Responsible for authorizing short term parking in areas that are designated “No Parking.”
- Responsible for notifying immediate supervisor of major or recurring parking problems.
- Assist with traffic control during special events or on occasion of heavy traffic.
- Assist with meter collections, as requested.
- Responsible for maintaining radio, other communications equipment, and vehicles.
- Document patrol activities which are suspicious in nature, or pose a threat to safety. Situations which pose danger should be reported to the designated supervisor immediately.
- Perform other duties as assigned.

**Minimum Qualifications Required**:

- High school graduation or equivalent.
- Six (6) months of customer service experience or experience in parking enforcement and/or motorist assistance/service activities.
- Possession of a **valid** and current State of Illinois driver's license.
- No record of conviction of a felony or a crime involving moral turpitude.

**Preferred Qualifications**:

- The position requires a thorough understanding of Campus Parking Service Operations, policies and procedures.
- Request an Accommodation_

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