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Dispatcher

4 months ago

Waukesha, United States Coach USA Megabus Full time

**Dispatcher**
**Full Time/Part-Time**

**Location:Waukesha, WI**
**Compensation: $20.00 hourly**
**Must be able to attain a Commercial Drivers’ License.**

Looking for a new and exciting career? Join the Coach USA operations team in Waukesha, WI You will be responsible for coordinating vehicle and driver schedules and troubleshooting issues which arise due to driver and/or equipment changes, customer needs and other planned and unplanned events. If you like challenges and can work well with people, this may be the job for you. Our dispatch team is the heart of our business, we would love to talk to you about this opportunity

**What we offer**:

- Competitive Pay Rate
- Health, Dental, and Vision Insurance
- Term life insurance (company paid and voluntary)
- 401(k) plan
- Generous Paid time off
- Employee Assistance Program “EAP”
- Free membership for “Tickets At Work” for exclusive employee deals
- Growth Opportunities with one of the largest privately held transportation companies in North America

**Requirements**:

- Insure that each Operator is prepared for, has the proper instruction, paperwork and advances for given assignment
- Confirm that the equipment assigned to the driver is prepared for the assignment
- Schedule operators and coaches accordingly
- Maintain adequate equipment to accommodate the daily Dispatch schedule
- Communicate and monitor the maintenance department regarding all road call situations
- Monitor Operator behavior and assignments in accordance with DOT laws and regulations
- Responsible for the execution, completion and follow through verifying hours of all mandatory daily paperwork and forms
- Resolve and/or assist customer service issues
- Verify Hours of Service availability and Fit for Duty requirements
- Visual inspection of license, medical card and log book
- Arrange per diem, hotel accommodations
- Audit work tickets against dispatch day sheet/schedule
- Complete out of service and equipment inventory reports
- Post bids/schedules/charters
- Reports compliance and company policy issues to Dispatch Supervisor
- Recommends disciplinary action when appropriate
- Transfer and receive information from shift to shift

**Qualifications**:

- Prior experience in dispatching/ transportation is a plus
- Knowledge of DOT Safety rules, Hours of service, Federal and State Regulations for facilities and operators
- Write routine reports and correspondence
- Exemplary Communication and customer service skills
- Ability to understand the cause/effect of decisions and how they impact the operation
- Ability to maintain employee morale and loyalty with diverse workforce
- Available on weekends, holidays, days, and nights and work flexible shifts depending on the operation’s needs
- Knowledge of Microsoft Office Suite
- Must be able to work evenings and weekends; this includes shifts from 3AM to 10:30AM and / or 10:30AM to 6PM
- Commercial Driver’s License preferred with “P” and Air Brake endorsement or must qualify for the this certification

Coach USA, INC. would love to discuss your qualifications for this position.

**To learn more about your next big career change APPLY NOW