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Automotive Service Advisor

3 months ago

Lansing, United States River Oaks Chrysler Jeep Dodge Ram Full time

The Ed Napleton Automotive Group is looking for our next **Service** **Advisor.** Located at **River Oaks Chrysler Dodge Jeep RAM, **the **Service Advisor** is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

**What We Offer**:

- ** Pay Plans above industry standard**:

- **Family Owned and Operated
- 90+ years in business**:

- **Medical, Dental, and Vision Insurance**:

- **401k and additional benefits**:

- **No cost, No debt College Degree from Strayer University**:

- **Accrued Vacation Time**:

- **Discounts on products, services, and vehicles**:

- **Extensive and ongoing training with specialists**

**Responsibilities**:

- Work with customers to ensure we meet and address all vehicle maintenance needs
- Write repair orders for customers with full transparency of cost and time estimates
- Provide exceptional and timely communication-keeping customers updated throughout the process
- Communicate frequently with Technicians and Parts to ensure timely completion of work
- Exhibit a positive attitude and strong work ethic with customers and co-workers.
- Utilize cutting edge Fixed Operations Technology

**Job Requirements**:

- Exceptional Customer Service Skills
- Tech Savvy
- able to learn and utilize technology
- Previous Automotive Service Advisor Experience is a plus but not required
- 18+ years of age or older to comply with the company driving policy
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws_